Usability Testing, a manual human test Ben Havill blhavill@gmail.com

My Pet Hate | Usability Testing | @benhavill |

The UX Trend According to a study done by Forrester companies that invest in UX see a lower support cost, increased customer retention and increased market share. forbes.com Article | Usability Testing | @benhavill |

User Centered Design The participants represent real users The participants do real tasks You observe what participants do and say | Usability Testing | @benhavill |

Usability Testers? Should Usability Testing be Performed by Software testers? | Usability Testing | @benhavill |

Example Study | Usability Testing | @benhavill |

Results 19 recommendations from 10 tests Beta Product demo – UX issue on a mobile device | Usability Testing | @benhavill |

Conflict | Usability Testing | @benhavill | Source: https://econsultancy.com/blog/62445-11-of-businesses-spend-more-than-100k-on-ux-testing-per-year/

Opportunities Big Data – dovetails with use of analytics Can work well in an agile environment Harvard Business School – recognise the use of design thinking Instant Chat help – could this be used for instant feedback? Siri, Now, Alexa – Usability Testing voice interactive systems | Usability Testing | @benhavill |

OBSERVE YOUR USERS! | Usability Testing | @benhavill |

Discussion Am I 10 years behind the curve? Any ‘good/bad’ audience experience with usability testing? Could this be carried out with an Off-Shore test team? Remote usability Testing – experience of good tools? It’s a mature product, it’s already ‘OK’ (do we need it?) Quantifying Value https://msdn.microsoft.com/en-gb/magazine/dn237349.aspx Design thinking – Observing use, influencing design https://hbr.org/2008/06/design-thinking Alexa – Usability Testing voice interactive https://www.nngroup.com/articles/voice-interaction-ux/ Requirements for UXD? | Usability Testing | @benhavill |