Tracking Performance Data Brittony Martin April 2017

The Situation Capture Center of Excellence: Processes in infancy Stakeholders GS Leadership Proposal Team Members Program Management Capture Center Team Buy-in Presented to leadership Leadership helped announce the project Individual participants provided feedback through development All Hands meeting roll-out Training proposal teams Monitor process effectiveness and adjust as we progress Leadership drove continuous improvement efforts

Goal The Lean Project Goal: quality and efficiency improvements Gather, analyse and use data Meaningful Useful Quick/Easy Goal: quality and efficiency improvements Efficiencies across Business Development Leadership Proposal Team Engineering Contracts/Pricing Capture Center Program Management Sales Positive impact Government Systems Commercial Systems International & Service Solutions

The Activities Activities: On line research Brainstormed Reviewed Metrics best practices Sharepoint Brainstormed Reviewed Developed Tested Revised Developed Process Developed Training Developed Usage plan Research: Data to use Data to avoid Lean brainstorming session: Develop questions Organize Agree on initial questions

Change Management Communication Emails and the surveys Use Focus Test Track Plan Train Include Scheduled meetings Reviews Tests Communication Emails and the surveys Leadership 1 on 1 Roll out Training Training: Individuals Survey team Proposal teams

The Results Tool: Team input opportunities Sharepoint database: Staff performance Lessons learned Customer satisfaction Process data Team input opportunities Participants quickly: Select response Elaborate if they wish

Benefits Benefits Areas for improvement More efficient processes The right data keeps us from making random changes with unknown consequences Case for change: performance gap and comments showed what

Graphics Lean Event Result Updated training New request process Better communication Metrics Automate process: Authors have instructions Graphics have information

Lean Event Communication Clarity Graphics Authors Capture Lead When, what and who Authors What & where Capture Lead Status & Staff needs Volume The entire team has visibility to graphics In Process (2) Complete (2) Submitted (2) Everyone can set notifications for status changes

How To Create in Sharepoint Site Actions Create Survey

How To Create in Google New More Google Forms New Form