Scenario template.

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Presentation transcript:

Scenario template

PART 1: INTRODUCTION Your organisation Starting point of your project The target group What do you want to achieve? SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

Purpose and motivation SCENARIO 1 Background Describe here the type of need or situation that leads, either directly or indirectly, to the use of your service. Purpose and motivation Describe here the specific purpose to use your service. Name, age Profession SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

What the user says What the user thinks SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

PART 2: OVERVIEW OF ELEMENTS FROM SCENARIO 1 Existing touchpoints Touchpoint 1: description Touchpoint 2: description … Touchpoints to be created Touchpoint : description SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE