Implementing Knowledge Management in Organization S.VINOTH KUMAR AP/CSE-SNSCT S.VINOTH KUMAR AP/CSE-SNSCT

Where did knowledge management come from Is it a replacement for business process reengineering? Is it due to globalization? Intellectual antecedents Economics, Sociology, Philosophy and psychology Rigor in economics, observational richness of sociology and the understanding of philosophy and psychology give knowledge management its intellectual scope Practices Information management Human factors/human capitol movement

Transforming knowledge Tacit to Tacit E-meetings, Synchronous collaboration (chat) Explicit to Tacit Visualization, Browsable video/audio of representations Tacit to Explicit Answering questions, Annotations Explicit to Explicit Text search, Document categorization

Evolving communities of practice The concept of a community of practice (often abbreviated as CoP) refers to the process of social learning that occurs when people who have a common interest in some subject or problem collaborate over an extended period to share ideas, find solutions, and build innovations. It refers as well to the stable group that is formed from such regular interactions. Communities of Interest A Community of interest is a community of people who share a common interest or passion Relationship between Communities of Action, Communities of Circumstance, Communities of Position, Communities of Practice, Communities of Purpose, Community of inquiry

Evolving communities of practice: Model Potential stage A community is formed; E.g., connection Building stage The community defines itself and formalizes its operating principles; E.g., Memory and context creation Engaged stage The community executes and improves its processes; e.g., Access and learning Active stage The community understands and demonstrates benefits from knowledge management and the collective work of the community; e.g., Collaboration Adaptive stage The community and its supporting organizations are using knowledge for competitive advantage; e.g., Innovation and generation

Human and social factors Some consider knowledge management to consist of capturing, organizing, and retrieving information (e.g., data mining, text clustering, databases, etc.) Its important to realize that knowledge is closely bound together with human cognition, and the management of knowledge occurs within a structured social context Therefore some strongly argue that those designing knowledge management systems must take into consideration the human and social factors Therefore what we need is socially informed knowledge management – combining social computing and knowledge socialization Therefore theories must include economic, behavioral and social models

Different perspectives of knowledge management Knowledge management to some is intellectual capital while some others focus on technology. Yet a third group focuses on community building Technology dimensions will focus on groupware, collaboration tools and mining products Logistical dimensions will focus on knowledge capture, storage, retrieval, etc. The social dimension will focus on sharing knowledge between communities, coaching, mentoring etc. We need all three dimensional for successful knowledge management

Linking E-business with Operating processes: Some key questions: What, How, Why What is the current and potential impact of e-business on the firm’s operating processes? How can a firm use e-business to create and leverage desired operating processes Why is e-business affecting operating processes in particular ways How is e-business giving rise to new subprocesses, creating new linkages across subprocesses? Does the firm possess the know-how to diagnose the impact of e-business on operating processes Why does the firm needs to electronically configure each operating process? What specific technologies are involved? Does the firm know how to acquire each technology? Does the firm know why each technology works?

Linking E-business with Operating processes: Customer Relationship Management What does your customer want and what does he need? How can you collect the information your customer needs? Why is the CRM process changing? How do you integrate the existing operations to improve customer focus? How is your web-enabled CRM improving customer focus? Why do you need to change to improve your customer focus? How are your competitors meeting customer needs? Why are your competitors changing the way they are to meet customer needs?

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