Share the Pennies Home Weatherization Program

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Presentation transcript:

Share the Pennies Home Weatherization Program Memphis City Council October 3, 2017

Eligibility Requirements 18 years or older Owner of single-family home in Shelby County Primary resident of home to be repaired Current on City and County property taxes No bad debt or diversions with MLGW within the last seven years Income cannot exceed 200% of Federal Poverty Guidelines Has not received previous assistance from TVA Home Energy Improvement Program or MLGW Project CARE program within the last four years

Weatherization Measures Attic insulation Attic hatch replacement Broken window replacement (air penetration present) Exterior door replacement (where there is a penetration) Repair of gas and/or water leaks

Weatherization Measures Exterior wall penetrations Interior floor penetrations (homes not on a slab) HVAC duct repair or replacement HVAC repair/maintenance Water heater repair or replacement Weather stripping around doors or windows Installation of carbon monoxide detectors (gas appliances)

Program Participation Rate Share the Pennies Opt-In Program Opt-Out Program Time Period January 2013 - Present July 2017 - Present Customers 8,216 9,839 Percentage of Customers (Residential & Commercial) 2% 2.4%

Opt-Out Channels * Customers can opt-out via MLGW Kiosks, but this option has not been used by customers

Community Outreach Orange Mound Community Center Glenview Community Center Middle Baptist Church (Whitehaven) Mt. Calvary Missionary Baptist Church July 24, 2017 August 24, 2017 October 5, 2017 October 18, 2017

Communication Strategy Television Commercial Radio Commercial Social Media (Facebook, Twitter, YouTube, Nextdoor) Letter from MLGW President & CEO Jerry Collins Rack card distributed at MLGW Community Offices Memphis Energized Southern Women’s Show MLGW Neighborhood Advisory Council MLGW.com Campaign dates February - December 2017

Program Implementation – Completed Program design MLGW and MIFA landing pages MIFA online application MIFA intake process Opt-out channel development Process documentation New program database

Program Implementation – In Progress Contractor recruitment – October 9 Database and online application testing Internal employee training Customer and community outreach Contractor qualification

2018 Schedule January 8 MLGW News Release distributed to local media regarding application process Week of January 9 Online applications open to general public at mifa.org/sharethepennies February MIFA and MLGW application screening March Home energy audits scheduled for approved applicants

2018 Schedule March/April Local Contractors submit competitive bids Home weatherization repairs begin April/May Home weatherization repairs completed upon successful final inspection June Online applications open to general public at mifa.org/sharethepennies (tentative)

Online Application Intake Online applications accepted at mifa.org/sharethepennies MIFA Online Application assistance 529-4561 MLGW Application assistance 528-4188

Questions?