3.01-C Technology in Product/Service Management
Intro. Describe the use of TECHNOLOGY in Product/Service Management
Technology in Product/Service Management Applications of Technology in Marketing: 1. POINT-OF-SALE SYSTEMS Scanners at cash registers, touch screens, hand-held devices at checkout 2. INTERACTIVE TOUCH SCREEN COMPUTER Example: Kiosks
Technology in Product/Service Management Continued 3. INTERACTIVE TV 4. CUSTOMER RELATIONSHIP MANAGEMENT Where TV is like a computer- order movies, click on Ragu for recipes, order food A customer can track an order. The CRM or business can track customer satisfaction
Technology in Product/Service Management Continued 5. Enterprise Resource Planning Systems Software that allows all parts of the company’s management to be integrated
Technology in Product/Service Management Continued 6. Internet Wi-Fi Search Engines E-mail E-commerce- online business * Intranet- share information
Technology in Product/Service Management Interactive TV helps marketers to develop a database of their uses This database analysis helps see the customer’s reaction to products They are testing Interactive TV for promotion
ETHICAL packaging! Packaging is part of product development. Labels: Warnings, ingredients, cause, trends
Paint Brush Cover Packaging- before & after https://www.youtube.com/watch?v=yJvu3_hbIIo
MASS CUSTOMIZATION http://www.youtube.com/watch?v=r5IiZY0uoLc http://shop.vans.com/catalog/Vans/en_US/category/custom-shoes.html#/selectShoe http://www.shoesofprey.com/ www.nike.com/nikeid http://www.converse.com/us/en_us/c/converse/custom