Business Travel Services with a Human Touch !

Agenda About TravelsMaker Services Offered Why Consider TravelsMaker Savings Calculation – A Case Study Next Steps ©TravelsMaker | www.travelsmaker.com

About TravelsMaker TravelsMaker founded in 1998 in New York City. Headquartered in New Jersey. Navin Mathur, President , IATA Qualified with 25+years experience in Travel Industry. Specialist in Complex Fare Construction. Registered with NJ State Chamber of Commerce. Member, American Society of Travel Agents (ASTA) Commitment to Service Excellence, Loyalty to Clients, Integrity, Ethics, Cost Reduction, Personalization, Technology Enablement, Account Management. ©TravelsMaker | www.travelsmaker.com

TravelsMaker Leadership Team Navin Mathur President Has a global perspective of managed travel services. Helps corporations achieve significant cost savings and control Expert in complex Fare Construction, Miles Management Sunil Asthana Vice President Brings in IT Industry best practices and processes. Leads Operations & Financial Planning for TM, for providing service excellence . Service Delivery experience with Accenture Management Consulting ©TravelsMaker | www.travelsmaker.com

Services Offered: TravelsMaker  Corporate Travel: International & Domestic  Best Negotiated rates on Airline Tickets, Hotels and Car rentals Incentive Programs for Corporations with our Vendors Online reservation request, Agent assisted bookings, Emergency services Travel Expense Reporting, Savings Analysis, Invoicing Visa and Passport Assistance Experienced and Innovative Travel Consultants Corporate Travel Policy Compliance  Meeting and Conference Assistance  Airline , Hotel and Car Upgrades ©TravelsMaker | www.travelsmaker.com

Why Consider TravelsMaker Will deliver measurable, verifiable savings per transaction in International travel, as compared to online vendors Minimum guaranteed annual 20 % savings on International, as compared to your current travel spend, else will accept financial penalties. Niche Service: Specialist in Multi-sector travel requiring complex fare construction expertise.  Approximate savings delivered:  30 % Others:  Service Quality framework, Corporate Travel Policy development and execution, Accounting Support & Reconciliation,  Technology Flexible, no-risk, minimum commitment, initial trial period to validate TravelsMaker services.  ©TravelsMaker | www.travelsmaker.com

Savings Realized For Cost Savings Computation, TravelsMaker defines market index comprising of online fares published at Airlines, Expedia or Orbitz, for comparison with TravelsMaker fares. Orbitz Airlines Expedia TravelsMaker ©TravelsMaker | www.travelsmaker.com

Online vs Travel Management Company Price & Service Quality advantage in using a TMC, as compared to an online booking engine. ©TravelsMaker | www.travelsmaker.com

Complex Itinerary / Fare 1. Mixing of classes for Travel 2. Routing with more than 1 stopover (Multiple stopovers) 3. Stopover not in travellers route Multiple Sectors, more than 2 sectors (Sector = Travel from City A to City B) Example: SFO--ORL--NYC--LON--HAM--FRA—SFO NYC---LON---DEL--HYD--MAA---PNQ---BOM--NYC SFO--Y---NYC--C---BOM---Y---HYD---Y---DEL---C---LON---C---NYC SFO---Y---NYC---Y---HAM---Y---LON---C---SFO ©TravelsMaker | www.travelsmaker.com

Savings Calculation – A Case Study Sample Air Fare Utilization Dashboard, with Savings Calculation: Quarterly Report ** Web Fare: Market index comprising fares found at Airlines, Expedia, or Orbitz

TravelsMaker Clients ©TravelsMaker | www.travelsmaker.com

Service Delivery Options A. Corporate Travel Services: Full Travel Services Provider Deliver Niche Services. Complement your existing Travel Management Company vendor by providing niche services in Complex Itinerary / Fare Construction Dual travel vendor service is an acceptable model in the industry Choice of A + B, or B only. ©TravelsMaker | www.travelsmaker.com

Operations Methodology Transition – In Phase Study & review Client Requirements: Ticket volumes, routing, frequency, geography, current vendor, pain points. Document Client’s expectations: Service levels, pricing, turnaround time, invoicing, and accounting Introduce Travels Maker Service Delivery process, Account Management, Escalation and reporting On-boarding of traveller data in TravelsMaker System Steady- State Operation Establish & operate communication channels Service delivery on an ongoing basis Emergency response, as requested by Client Mileage management, reporting and payback to Client Billing & Payment procedure For realization of additional travel savings, Client will need to delegate the authority to TravelsMaker, on routing and airline selection, for the company employees. ©TravelsMaker | www.travelsmaker.com

Service Quality Service Quality Metrics SLA adherence: Response time for service request fulfilment Mileage Accumulation & Utilization reporting and $ analysis Number of service escalations – TM strives to keep it within agreed limit Penalty applicable if SLA is not fulfilled : As per agreement Customer Satisfaction Survey Performance Score Card : Overall TM performance rating ©TravelsMaker | www.travelsmaker.com

The Next Steps Consider signing-up a Pilot Program Agreement with TravelsMaker to evaluate services quality & savings. Trial period for 3 months, commitment to buy a minimum number of tickets, to demonstrate savings delivered. Reporting & Financial Analysis will be provided at the end of trial period. Sign-up for an Annual Travel Service Agreement, on satisfactory completion of Pilot Program, or exit. ©TravelsMaker | www.travelsmaker.com

Business Travel Services Thank you! Tel: 1-848-220-6660 www.travelsmaker.com, email : info@travelsmaker.com Business Travel Services with a Human Touch !