South Tees Library Strategy 2017-2021

South Tees Hospitals Library Strategy 2017-2021 Supporting clinical and non-clinical staff, learners and patients to use the right knowledge and evidence; enabling high quality decision making, learning, research and innovation to achieve excellent healthcare and health improvement. Introduction Library Services are delivered from two site libraries within South Tees Hospitals NHS Foundation Trust. The Rodney Cove-Smith Library, The James Cook University Hospital The Friarage Hospital, Northallerton Nearly 70% of our customers indicate that the information we provide has an impact on patient care and the service has been assessed as the best performing NHS library service in the North East. However the NHS is continually changing, technology is changing and the way people learn is changing and publishing is changing. To continue to provide an excellent service to the Trust and be the best NHS library in the North East- South Tees Library service must embrace these changes. This document outlines the vision and direction of the library service for the next 5 years and how the service will continue to align itself to the business objectives of the LRI, the Trust and Health Education England. A detailed implementation plan which will be reviewed annually is attached in appendix 1.

L R I South Tees Library Service of 2021 will Be proactively customer focused and responding quickly to customer needs  Continue to deliver efficient high quality services LEARNING R Work in partnership with stakeholders and external organisations to enrich the information offered to patients and carers Work with the Trust to better mobilise knowledge within the organisation  Excellence in Patient Outcome RESEARCH I Input to or influence patient care and service development in the Trust  Embrace changes in technology to deliver information INNOVATION

Appendix 1 Implementation Plan – reviewed annually

Customer focused Services OBJECTIVE ACTION OUTCOMES TIMESCALE Customer focused Services Develop better links with the departments Pilot named library link/contact for departments Improve two way communication between customers and library Commence pilot Jan 2017 – review after 1 year Produce tailored information for those departments Continue to tailor protopages for specific departments or disciplines   Implement additional current awareness services recommended by the working group of Knowledge for Health Increased use of Protopages (monitor usage stats) Staff have a range of options open to them to keep informed of developments in their area of work/expertise Ongoing Recommendations have yet to be published – review once they have been published Improve the promotion and marketing of the service Organise events/displays which link to national and local initiatives eg Learning@work week, Health Information week, Love Nursing etc. Visit community hospitals to promote services Increase profile of the library Deliver more services remotely Review library procedures to ensure that wherever possible services can be delivered remotely eg book loans, document supply, renewal/reservations Library services are more convenient for the users Review and update procedures by June 2017

Service input/impact OBJECTIVE ACTION OUTCOMES TIMESCALE Offer more outreach services to the departments Pilot “Library on Call” Service, review and extend to other depts Increase use of library services Commence pilot August 2016 – review March 2017 Apply specialist skills to support service improvement work and other developmental priorities Provide evidence based information consultancy services (eg literature searches) to all staff Professionals/managers/teams have the best available evidence to inform their decisions Ongoing Implement point of care knowledge resources and integrate into clinical systems where possible Purchase Dynamed Plus and promote its use Clinical staff make greater use of evidence based summaries. Purchase Dynamed Aug 2016 – review July 17   Systematically gather impact information Use Knowledge for Health impact to measure impact of document supply, training and literature searching Information from surveys and case studies demonstrate/illustrate the impact of library services Surveys commence August 2016

Embracing technology OBJECTIVE ACTION OUTCOMES TIMESCALE Greater use of library systems’ remote functions  Install and promote the use of the mobile device app for the library management system    Customers can use their mobile devices to search the library catalogue and renew/reserve books  31st December 2016 Simplify the sign-on to resources Liaise with IT Department about getting Athens added to single sign-on as the Trust scheme is expanded Staff will not require to login with Athens to access digital resources leading to an increase in convenience and use Ongoing Provide an enhanced single search portal Purchase and implement a “discovery” system Single search box will display relevant articles, books, Trust policies etc making it easier and quicker to access information December 2017

Efficient, high quality services OBJECTIVE ACTION OUTCOMES TIMESCALE Efficient, high quality services Meet defined service standards Continue to monitor defined service standards and participate in national quality standards (LQAF) Customers have access to high quality services and the Library Service fully meets LQAF standards Ongoing Ensure library service obtains best value from systems and resources Continue to participate in reciprocal document supply schemes   Where possible extend collaborative purchasing of resources and systems if savings can be made. Investigate possible move to Soutron library management system Document supply is achieved at a fraction of the cost of going directly to the British Library or BMA Operating costs are kept to a minimum A reduction in Library System costs (possibly 50%) if we switch to Soutron Review by 31st June 2017 Ensure skills and knowledge of staff are developed in line with library service changes Staff to participate in learning opportunities offered as part of the national training programme of Knowledge for Health Staff have the confidence, skills and knowledge to provide new services eg patient information Ensure physical library environment meets the needs and future needs of our customers   Rationalise shelving at JCUH to release more space for group working (or for flexible learning “pods” if funding available) Work in partnership with Postgrad and estates to ensure the replacement accommodation meets requirements Customers have a pleasant, flexible environment which meets their learning needs. 31st December 2017 New location of FHN Library and Postgrad has yet to be confirmed.

Knowledge Management Patient Information OBJECTIVE ACTION OUTCOMES TIMESCALE Knowledge Management Work with the Trust to better mobilise knowledge within the organisation  Work with service improvement, organisational development and innovation teams to improve knowledge management across the Trust Teams and work streams share information, learn from one another and avoid silo working Ongoing Patient Information Work in partnership with stakeholders and external organisations to enrich the information offered to patients and carers Work with local council run library services and with HEE to aid the provision of reliable information to patients/carers   Patients/carers are more knowledgeable about their conditions