Talk Back – Improving Access To Our Repairs Service

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Presentation transcript:

Talk Back – Improving Access To Our Repairs Service Brent Housing Partnership

Stakeholders Residents BHP Contractors LBB Other stakeholders

Residents Tenants Leaseholders Landlords

BHP Property Services – Maintenance Surveyors, Project Managers, Resident Liaison Officers Customer Response Team Estate Services Tenancy Management Leasehold Management

Contractors Wates Brent Direct Thomas Sinden Estates Services M&E Lakehouse

LBB Housing Client Services Complaints Team Councillors

Communication Phone Email Letter Notice Board Text In person Website Twitter Facebook Consultation meetings

Communication DIY Workshops Repairs Handbook Inspections Satisfaction surveys Complaints Newsletters

Discussion for Workshop How can we improve communication? For day to day repairs For planned repairs About the repairs service