Welcome to MGMT 202: Business Communication! “A mind is a fire to be kindled, not a vessel to be filled” – Plutarch “Education is not preparation for life; education is life itself”– John Dewey Professor: Dr. Lisa Barley

Communication Defined “Communication- The process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic channels” (Bovee & Thill, 2016, p. 4). Bovee, C.L., & Thill, J.V. (2012). Business communication essentials. 5th edition. Upper Saddle River, NJ: Pearson Prentice Hall. (relates to Test #1: practice question 1- fond in Test#1 in canvas module 3).

Paradigms Got Mine 1. “I’m done with my homework—see, see.” 2. “I got my “A.” 3. “I am done with my portion of the group project, what about you guys?” Grow Ours 1. “How can I be of service to anyone else who may not understand the homework? 2. “How can I be a role model for others to achieve their goals?” 3. What is the value that people really want to create together? How can we work together more efficiently? Barley, L. (April 7, 2007). “Choosing business solutions: Got mine versus grow ours.” Retrieved from MGMT 202 course page – assignment sheet tab (relates to Test #1: practice question 2- found in Test#1 Review Sheet file see canvas module 3).

“Grow Ours” Lewis Hyde, in a book called The Gift: Imagination and the Erotic Life of Property. wrote: “I speak of the inner gift that we accept as the object of our labor, and the outer gift that has become a vehicle of culture. I am not concerned with gifts given in spite or fear, nor those gifts we accept out of servility or obligation; my concern is the gift we long for, the gift that, when it comes, speaks commandingly to the soul and irresistibly moves us.” Hyde, L. (1983).  The Gift: Imagination and the Erotic Life of Property. New York: Random House.

Inner Qualities of Successful People: Timeless Wisdom “When You See the Fork in the Road –Take it”-- Yogi Berra (N.Y. Yankees catcher) “Whether I fail or succeed shall be no man’s doing but my own. I am the force: I can clear any obstacle before me or I can be lost in the maze. My choice; my responsibility; win or lose, only I hold the key to my destiny.” --Elaine Maxwell

Understanding the Role of Consciousness in Skill Learning Unconscious Incompetence Conscious incompetence Conscious competence Unconscious competence (See unit #1 handouts, p. 3 for definitions and relates to Test #1: practice question 3- found in Test#1 Review Sheet file see canvas module 3).

Introductions “My Inner Critic and My Inner Guide” Activities I am a _____,_____,______man/woman. Example: I am a strong, intelligent, focused woman. Example: I am a competent, confident, and relaxed man. (Refer to “Replace Negative Internal Statements With Positive Ones” in packet you received on the 1st day and take home quiz question # 5) Downing, S. (2008). On Course: Strategies for Creating Success in College and in Life. NY: Houghton Mifflin. http://college.cengage.com/collegesurvival/downing/on_course/4e/students/index.html (relates to Test #1: practice question 5- found in Test#1 Review Sheet file see canvas module 3).

Responsibility Model Stimulus Choice Victim Creator Response Response Blaming Complaining Excusing Repeating behavior Result=Seldom Achieves goals Creator Response Seeking Solutions Taking Action Trying Something New Result= Often achieves goals Downing, S. (2008). On Course: Strategies for Creating Success in College and in Life. NY: Houghton Mifflin. (see p. 4 in Unit #1 handouts in canvas module 1 and relates to Test #1: practice question 2 found in Test#1 Review Sheet file see canvas module 3).

Choices of Successful Students Personal Responsibility Self-Motivation Self-Management Interdependence Self-Awareness Life-Long Learning Emotional Intelligence Believe in Themselves (see handouts) Downing, S. (2008). On Course: Strategies for Creating Success in College and in Life. NY: Houghton Mifflin. (See canvas module 1 handouts on page p. 7).

Data Sheet Intended Outcome “Dapps Rule” (memorize for the first test) Dated, Achievable, Personal, Positive, and Specific By April 1, at 5:00 p.m., I will have requested a 2% raise in a clear, upbeat manner from James Smith at Federal Express. Intended Experiences Honor, Laughter, Focused, Happy, Organized. Downing, S. (2008). On Course: Strategies for Creating Success in College and in Life. NY: Houghton Mifflin. (This relates to the data sheet you filled out on the first day, please memorize the DAPPS rule for the 1st test)