MUNIS Platform Migration Project WELCOME

Agenda Introductions Tyler Cloud Overview Munis New Features Questions

Tyler Cloud Overview 02/28/11

Munis Cloud Customers’ Applications and Data are stored in the Munis Data Center Access Munis through the internet - No Servers Required All Hardware & Software Maintenance, Upgrades, and Backups are performed by Munis No Change to the End-User Same Interface Same Functionality Guaranteed Service Levels Cloud provides problem avoidance with built-in disaster recovery Off Site backup centers VPN connection ensures data security / Unlimited client VPNs State of the art data center with dedicated operations staff No single point of failure – redundant power sources, IP connections, routers, firewalls, etc...

High Quality Premium Service Hardware and Technical Expertise Spread over many clients, which provides a higher level of quality that cannot be cost justified by any one client. Cloud Data Center Staff Dedicated to Pro-active Problem Avoidance as Opposed to Problem Resolution Experienced and Dedicated Staff MUNIS Cloud acts as an extension of your IT Staff; frees up resources to work on strategic initiatives. Perfect for clients with limited or external resources. Focuses on Individual Needs Reinvestement in HW and Staff are made by Tyler MUNIS Application complexity is growing fast. We keep up with technology trends and software requirements….so you don’t have to….lower cost of ownership. We continually are educated to keep current No need to keep up with application specific training and technology changes What does it mean when we say High Quality Premium Service? Hardware and technical expertise provided by ASP is spread over many clients, which provides a higher level of quality that cannot be cost justified by any one client. An ASP solution also frees up your staff, allowing your IT resources to work on more strategic initiatives of the organization. Perfect for Customers with Limited or External IT Resources. Experienced staff dedicated solely to our ASP operations and the MUNIS solution. With Tyler’s Technical Support and ASP Teams in the same building, we can connect, review and trouble shoot at any time. ASP center focuses on individual client needs. You determine the version of software you will use; the timing on when you need to test the next version and when you want to go live. All hardware and software maintenance, upgrades and backups are performed by MUNIS. We continually reinvest .5M yearly to keeping up with Technology and its complexity.. We continually invest annually as well so that we are keeping up with current technology trends and software requirements. We work on keeping pace with technology so you do not have to. Hardware requirements change we are investing in staff education…We take on the task of continuous training and education of our IT folks. The cost of business overhead to run, maintain, and upgrade your own Software and hardware is eliminated. No server required, no depreciation of hardware Re continually reinvest in HW, fine tune, and protect your data DR Benefits: Every point of failure has been addressed through built in redundancy. Built in Disaster Recovery: ASP provides for problem avoidance with built in Disaster Recovery. In addition to the Tyler owned Data center, we have a DR center in Boston. In the event of a catastrophic disaster at the Tyler MUNIS ASP Data Center… the Boston facility is prepped to ensure that you are back up and running within 24 hours. Software that constantly monitors the performance of the system and alerts operation staff of any irregularities.

Client Cited Cloud Benefits Fewer Problems or Issues Out of Sight and Out of Mind Always Up to Date with Application and Technology Extension of District’s IT Staff Partnership of Resources Technical Consulting Services Stability and Security at its best Data center resources help with customers’ networks, communications, and ISP’s

KDE Specific Hardware Configuration Storage Built around IBM 2812-A14 XIV Storage System Configured with 27TB of active disk storage space Accessed via two Brocade 5300 Fiber Switches Each switch is configured with 48 independent 8 GB ports Each physical server has a minimum of two fiber connection

KDE Specific Hardware Configuration Servers Dedicated Dell “R” Series rack servers (Dell R810 & R815) Dedicated SQL Server 2008 R2 Enterprise servers SQL servers are clustered for High Availability Live databases on separate instances from test & train For each clustered pair – dedicated DR server in Boston All application servers on virtual machine clusters

KDE Specific Hardware Configuration Networking Datacenter has 3 internet connections through 2 providers Time Warner lines are 2 dedicated 20 MB fiber connections that come into the building from 2 totally diverse paths to 2 Cisco 7201 routers The Qwest line is a full 45 MB T3 that terminates on a Cisco 3845 router The routers run the Gateway Load Balancing protocol to utilize all 3 lines in a high availability model

KDE Specific Hardware Configuration Networking (continued) Firewalls are 2 Nokia IP 390’s in high availability config IPSEC tunnels are terminated on 2 Cisco ASA 5520’s 2 Juniper 4500’s configured in a high availability model for access to the application servers from remote locations Cisco 3750 stackable GIG switches Each device uses a port channel and the port channel is across multiple switches to provide redundancy and failover capabilities throughout the network.

KDE Specific Hardware Configuration Backup Archive all live databases nightly to Boston DR center and to tape repository for long-term storage Long-term storage done via Exabyte LTO-3 400 gigabyte drives and stored in a secure off-site vault non-catastrophic backups utilizes two I365 EVault subsystems

KDE Specific Hardware Configuration Power 2 independent premise power sources in the Falmouth Data Center All major devices have two power supplies (one on each source) Primary supply is backed by a no-break UPS Backed by an on-site emergency diesel generator capable of sustaining full load for 48 hours without refueling We have a preferred customer 24-hour fuel delivery contact with a local distributor

Summary – key items In Tyler hosted environment – districts protected by SLA for uptime and availability Hosted environment provides an easy SSL VPN option for at home / coffee shop access Districts still own their data – Tyler just provides hosting Tyler hosted environment has a 11 year proven track record Tyler continually invests in the datacenter infrastructure Conversion process is a proven process Tyler is committed to the success of this project!

MUNIS Platform Migration Project New Features

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MUNIS Platform Migration Project Questions