PSC Jamboree 4 June 2009 http://www.berr.gov.uk/servicesdirective Email: servicesdirective@berr.gsi.gov.uk

The UK PSC Engaging with Competent Authorities 2nd Jamboree – June 4, 2009 Pierre Morel

PLAN Landscape (Authorities types and hierarchy) Techniques (Strategic Approach) Tools (Operational Approach) Lessons Learnt (How are we doing ? ! )

The Landscape – Competent and Local Authorities Northern Ireland Scotland LA CA England N.I. LA CA Scotland LA CA Wales England Wales UK wide CA ALL UK Authorities

The Landscape – Competent and Local Authorities 80+ Competent Authorities, some UK-wide 433 Local Authorities (these are also “competent”) Geographical and Political Diversity CA LA

Techniques – Strategic Approach Communication: one person per authority (Primary Liaison Point). Contact both Strategic (Chief Executive, formal letter) and operational (through workshops and other presentations). Include key stakeholders on Project Board (e.g. Business representation, Local Authority coordination body) so that they can in turn mobilise people. Ownership of formality remains with authority.

Techniques – Strategic Approach Readiness Levels 1 Primary Liaison Point nominated. March 09 2 Authorities complete a PSC questionnaire. Deadline 9 April 2009 3 Authorities supply “deep links” BERR supplies access to PSC forms. June - September 2009 4 Online payment Localise forms August-October 2009 5 PSC Tests September -November 2009 6 LIVE ! 27 December 2009

Tools – Operational Contact Management

Tools – Operational Online Survey to get a picture of situation, volumes, connectivity and other factors.

Tools – Operational Workshops Raising awareness about the Directive Forms Design Opportunity for direct engagement and feedback

Tools – Operational Support Items Guidance, including Flowcharts, Roadmaps… Website updates Notes for “Cut and Paste”, briefings... Necessary to focus on core message, whilst delivering across a variety of audience and media.

Tools – Operational

Lessons Learnt Start as early as possible: it takes longer than planned! Complexity in managing Competent (non-local) authorities – discussing whether or not “in scope”. Better results when potential costs are mentioned. Issue in information flow from strategy to operational – complementary presentations in external Licensing Training groups (for officers who deliver the licences) helped a lot.

Lessons Learnt Collaboration with Local Authority Coordination, or Regional Bodies is helpful: demonstrating our consultative view Dedicated resource is very useful to follow up and encourage authorities to engage. Need full time position! Readiness Levels useful in monitoring progress and setting checkpoints.

Lessons Learnt – Generic view Action Effectiveness Cost Nominate PLP Workshops collaboration with other regulators Newsletter, leaflets Talks at events Readiness Levels

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