A Question of Evidence The behavior-based interview

You will learn: What behavioral questions are Why they are useful How to use them

3 Types of Questions Behavioral Biographical Hypothetical

Behavioral questions Ask how people actually behaved Examine the effect of their behavior Focus on specific incidents

Examples of Behavioral Questions “Tell me about a time when you were under pressure?” “Have you ever had to deal with a conflict? Tell me about it?”

Biographical questions Ask about people’s experience Ask about achievements

Examples of Biographical Questions “I see you worked for Smith and Jones. What was your job there?” “What did you achieve at Oldsocks and Darn?”

Hypothetical questions Ask about imaginary events

Examples of Hypothetical Questions “What would you do if this building caught fire?” “How would you handle a difficult customer?”

Devise…… Three biographical questions Three behavioral questions Three hypothetical questions

Analyze Randall’s Interview

Discuss… What are the advantages of each type of question? What are the disadvantages of each type of question? When would you use each type of question?

Advantages of Behavioral Questions Effective Best predictor of future behavior Difficult to fake an answer Objective Evidence based Transparent Open with candidates about skills sought Legal All candidates asked for same behaviors

Advantages/Disadvantages of Biographical questions Good for getting a general picture Good for leading into a behavioral question Insufficient to predict future performance

Advantages/Disadvantages of Hypothetical questions Good for exploring thought processes Useful for inexperienced candidates Poor predictor of future performance

Devise… Opening question for behavioral indicators Leadership Communication Teamwork/Working Together

P.R.O.B.E. Position Role Objective Behavior Effect

Role-Play

Behavior-based interviewing: Effective Objective Transparent Legal Prepare: Analyze job for competencies List observable behaviors Devise opening questions Asking the questions: P – problem or position R – role O – objective B – behavior E - effect

A Question of Evidence The behavior-based interview