Impact of Technology on Life Insurance Business Your excellencies, distinguished guests, ladies & gentlemen, Assalam alaikom Before i start my presentation today, I would like to thank the BIA & FAIR organizers for giving ESKADENIA the chance to represent the IT industry and it's ideas on: The impact of IT on life insurance business Shadi Saadeh MBA General Manager ESKADENIA Software UAE 1

HISTORY In the Fair Life conference 2012, I talked about Technology Trends in the Life Insurance industry with focus on Product Innovation Process Streamlining Distribution Channels 2

Internet Penetration was 80+ Million Stats Presented in 2012 Internet Penetration was 80+ Million When there was only 80 M online users in the Arab World Insurance Portal 3

The only constant in today's business environment is… CHANGE IoT Disruption In this economic environment, insurers’ software platforms and technology infrastructures are critical areas of focus for reducing costs and improving service effectiveness. 4

Diversity of distribution channels New products Technology Effect Diversity of distribution channels New products Customer centric Powerful analytics Transparency The change is happening in all aspects and disrupting the business as we see it now in all following aspects Insurance Portal 5

Ready for Disruption Setup & Config. Group Production Individual Production Claims Reinsure. Investment Mathematical reserve Sales Network Supporting Systems (back office operations) Financials HR & Payroll Workflow & DMS Notification & Approvals Audit & Logging Distribution Channels (accessible online) Brokers Portal Customer Portal Banc assurance Mobile App ESKA® Life Insurance In ESKADENIA, 10 systems currently available to automate the Life Insurance operational cycle along with the 3rd party access and distribution channels. But this is not enough, we see the future and drive automation in the region’s insurance market 6

Source: Internet World Stats June 2015 Internet Penetration 135+ Million Penet.: 52.9% Source: Internet World Stats June 2015 7

Source: Internet Wikipedia Internet Penetration If we take Egyptian Expats in the GCC as an example 2+ Million of Qualified Potential Work Force Source: Internet Wikipedia 8

Source: Average online monthly purchases in the MENA 43% Internet Penetration If we take Egyptian Expats in the GCC as an example 860+ Thousand make purchases online Source: Average online monthly purchases in the MENA 43% 9

The Change Secured access to medical records of the insured Customer Will Product Innovation Technology Transformation Secured access to medical records of the insured 10

84% of life insurance consumers expect multi access channels 84% of consumers expect insurers to provide multi-channel access Accenture Consumer-Driven Innovation Insurance Survey, May 2011 Insurance Portal Source: Accenture–Consumer–driven innovation Insurance Survey, May 2011 11

Secured access to medical records of the insured 12

Secured access to medical records of the insured 13

Policy Purchases Trends in the US Insurance Portal Source: Accenture–Changing Channels–Multichannel Insurance Distribution Consumer Survey, 2010 14

Underwriting Analysis Policy Administration Internet Rating Engine Standard Underwriting Analysis Generate Policy Reporting Policy Administration Application Form Internet & GSM Dynamic App. Business Process Italian: My friend my friend, wait a meenit. People like my family in Cicilia, cannot buy life insurance without advice. Financial advice Exception Underwriting Support Customer Insurance Portal 15

Online Advise Insurance Portal 16

Online Illustrator Insurance Portal 17

Mobile Illustrator Life insurance calculator application 18

Remote Approval & Notification Simplified & dynamic definition of user authority limits Approval enforcements Rule-based notification on SMS & Email Message template sent out on triggers 19

Analytics 20

Product Innovation Combining Medical & Life together Medical Eco System and Provider management Patients medical records Real time case (claim) registration Self health monitoring Alarm notifications 21

Provider Management 22

Self Monitoring Secured access to medical records of the insured 23

What is Next? What is next? Transformation. We need to join hand to achieve successful transformation. Why we need to transform? Because the world is heading to IoT & Distruption 24

Transformation Secured access to medical records of the insured 26

This Must Change Secured access to medical records of the insured 27

A True Example Secured access to medical records of the insured 28

IoT & Disruption Secured access to medical records of the insured 29

IoT & Disruption Secured access to medical records of the insured 30

IoT & Disruption Secured access to medical records of the insured 31

IoT & Disruption Secured access to medical records of the insured 32

The Future of Life Insurance Secured access to medical records of the insured 33

You We will help you transform Contact us 34

Thank You Shadi Saadeh MBA General Manager ESKADENA Software UAE 35 9/16/12 35