DRUM DISPOSAL PROCESS FLOW NEO-HAJ005-20070719-CC1 Drum Disposal Opportunity Identified (AM/CSR/TSS/RSOM) Prospect list, cold call, call in, regularly scheduled sales call to large customer/prospect Record Customer, Generator and order information (Address, phone#, Contact name, EPA#, waste inventory, etc). (AM/CSR/TSS/RSOM) Existing Customer and Generator? (AM/CSR/TSS/RSOM) Beacon YES No Pricing in STND Contract by Waste Class Code or Profile? (AM/CSR/TSS/RSOM) Profile and pricing phases can be completed simultaneously when waste class code pricing used Initiate Account Setup per Beacon SOP (AM/CSR/TSS/RSOM) All new opportunities are required to be documented by entering a Beacon Pipeline No YES Are drum profiles approved? (AM/CSR/TSS/RSOM) Sales Order process can be initiated to validate profile and quote approval Create Drum Quote => Submit for Internal Approval => Deliver to Customer (AM/CSR/TSS/RSOM) Use waste class codes to ball park price. Customer Accepts Pricing? (AM/CSR/TSS/RSOM) No YES Manage profile process with customer. (AM/CSR/TSS/RSOM) Consult with CPG if any questions Request Quote Acceptance from Drum Quote Approval dl (AM/CSR/TSS/RSOM) YES No Manage Credit as needed for Cust/Gen Code (AM/CSR/TSS/RSOM) Email Credit Approval Request with Cust#, Cust name and address, and Approx $ amount of job Requote or walk away from the opportunity. (AM/CSR/TSS/RSOM) Obtain PO from customer (AM/CSR/TSS/RSOM) LTL shipments check Regional Milkrun Schedule in Beacon to see when next run is for Generator’s area. For FTL shipment coordinate pickup date with RLC (CSR/RSOM) Next Page

DRUM DISPOSAL PROCESS FLOW (CONTINUED) NEO-HAJ005-20070719-CC1 DRUM DISPOSAL PROCESS FLOW (CONTINUED) Print Paperwork for Driver. (CSR) Pick up sheet, manifests, LDR , Supply Packing List. Highlight all Battery Line Items on the Manifest and Pickup Sheet Create Drum Sales Order. (CSR/RSOM) WIN WEB Drum (TDP) Order System Execute drum pick up. Transport waste back to Facility or TTT (TS Driver) Post job paperwork review and scan (RLC) Ensure paperwork is complete. Reason codes are entered hours add up and no overlaps. Scan bulk load tracking form into system Data entry of hours, equipment, supplies (Central Data Entry) Preps job for biller, hourly employees payroll calculated from hrs entered against job. Updates Scan Index noting any “P” problems Plant receiving of manifest/ waste and final coding. (Plant Receiving) Permit /Analytical/WIN Web Receiving Prioritize the management of off spec waste. AM/CSR Respond to any questions from the facility as soon as possible. Relay any Off-$ or Off-C issues to Customer Receiving of waste triggers order to Ready to Bill section in the Unbilled Report. Edit/ Preview is reviewed. Final Invoice is created and sent to the customer direct from corporate (Corporate Central Billing/Invoice Audit) CSR approves Preview Invoice and updates Job Folder on accounts that require field approval