National Retail Federation NRF National Retail Federation

NRF Mission Our mission is to advance the interests of the retail industry through advocacy, communications and education.

What is NRF? NRF – National Retail Federation The World’s Largest Retail Trade Association Retail is the Nation’s Largest private sector Employer Supporting 1 in 4 U.S. jobs - 42 million working Americans Contributing $2.6 trillion to annual GDP (Gross Domestic Product) Retail is a Daily Barometer for the Nation’s Economy

What is NRF? NRF – National Retail Federation Represents the United States and more than 45 countries Discount and Department stores Home Goods and Specialty Stores Main Street Merchants Grocers Wholesalers Chain restaurants Internet retailers

The Big Show NRF The Big Show 2017 The Big Show January 14-16, 2018

NRF Scholarships 2017 Next Generation Scholarship

NRF Rise Up Learning builds Confidence Confidence builds Careers The NRF Foundation and over 30 leading retailers have come together to launch RISE Up – A powerful new program offering training and credentials that help entry-level job seekers develop meaningful careers.

NRF Rise Up Credentials Currently offers 3 Credentials: Retail Industry Fundamentals Customer Service & Sales Advanced Customer Service & Sales

Customer Service & Sales The Customer Service and Sales credential is designed to help entry-level sales and service associates learn skills related to frontline work in retail -OR any industry that values customer service and sales skills. Individuals will be tested on the following topics: • Products and services • Assessing and meeting customer needs • Preparing for selling, gaining customer commitment and closing the sale • The basics of store operations and inventory control • The process of merchandising • The importance of common employability skills • Crafting a polished resume

NRF Rise Up Credentials Customer Service Quizlets Flash Card Study Guide Matching Study Guide Spelling Study Guide