Andy Watt Head of city development services Transport for Norwich Better Bus Area Fund 2012 Andy Watt Head of city development services Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

This is Norwich… Historic city with transport system constrained by mediaeval road layout 210,000 population; 50,000 commute into Norwich 31% cycle or walk, 12½% public transport Region’s largest economy: strengths include financial services, bio-technology, food processing and creative industries Top 10 retail ranking 22% population increase projection Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Progress since 2002: bus interchanges Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Progress since 2012: bus priority Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Progress since 2012: fares and ticketing Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Progress since 2002: air quality Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Progress since 2002: information Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Bus patronage Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Air quality Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Why is BBA needed? Projected growth in Norwich is for an extra 37,000 homes and 27,000 jobs by 2026 Transport system at capacity and barrier to economic growth Feedback from business is that transport in Norwich is a weakness Severe congestion on some routes leading to increase/unreliable journey times Traffic intrusion into historic city centre and residential areas City centre emissions show signs of increasing Concerns at cost and flexibility of bus ticketing Public prioritise addressing congestion, improvements to bus services and providing more public transport information Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

BBA fund bid See http://www.norfolk.gov.uk/view/NCC101311 Funding of £2.583m awarded by DfT (£1.981m capital and £0.682m revenue) Total package submitted was £2.855m Funding award from DfT was for the full 17 work packages Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

The plan Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Outcomes Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

St Stephens Street and Surrey Street Grapes Hill Bus Lane Bus infrastructure improvements £1.5 million capital Removal of general traffic from St Stephens Street and Surrey Street Uphill bus lane on Grapes Hill Bus shelter enhancements along Dereham Road / Newmarket Road Bus stop upgrades along Dereham Road / Newmarket Road Bus stop upgrades along other 4 proposed BRT corridors Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Strategic Traffic Light Priority £0.18 million capital £10,000 revenue Review of 160+ traffic signalled controlled junctions Upgrade to STLP where appropriate Amend signals if STLP not appropriate Links with existing BusNet system Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Information: electronic signage and printed material £0.3 million capital £120,000 revenue New displays at interchanges, on street along BRT corridors Screens on park and ride buses Additional timetable cases and printed information Develop Newmarket Road Interchange Roll-out QR codes and NFC technologies Upgrade printed information along corridors UEA public transport guide N&N Hospital public transport guide Downloadable public transport map for Norwich Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Rail station interchange £28,000 capital £28,000 revenue Improved interchange between bus and rail Poster cases and posters Additional static information Promotion on trains Additional vinyls Electronic display within the station Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Voluntary Quality Partnership Work with First and Konectbus Apply to Dereham Road and Newmarket Road corridors Apply standards to service frequency, headway, maximum fare, vehicle quality, roadside information, marketing and promotion, customer service Supports BRT Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Smarter Choice Campaign along BRT Corridors Travel Pack for Businesses £240,000 revenue Advertising in buses and shelters Use of local media and social media Leaflet drop for households Use of innovative ticketing (try before you buy) Use of electronic signage Loyalty scheme for regular users ITO Travel Planning Tool Access to 'live' travel information Personalised travel plans (myPTP) for businesses Bsinesses and other trip attracting locations, such as dentists, doctors, libraries, tourist information locations Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Bus Layover and Coach Facilities Review Waiting Restrictions £35,000 capital £40,000 revenue Review bus layover, coach drop-off and DRT drop-off Review existing waiting restrictions and introduce appropriate measures to aid flow of buses Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Reduced fares: business and 16 to 19 yo Fusion and PlusBus ticketing Extend 1/3 discount to all Norwich operators Review Fusion ticket Review PlusBus ticket Young people can benefit from cheaper travel across three-quarters of Norfolk’s bus network from tomorrow. Comments Email Print Got a story? In an agreement that is the first of its kind nationally, all of the county’s main operators are reducing their fares by up to a third for young people aged 16 to 19 as part of Norfolk County Council’s collection of Better Bus Area improvements. Transport bosses joined members of the Youth Parliament at County Hall in Norwich today to welcome the discount, which will be offered on Anglian Bus, Coach Services, First, Konectbus, Norfolk Green, Sanders Coaches and Simonds, and cover around 75pc of routes in Norfolk. Some operators had already been offering reduced fares to young people, but the county council voluntary agreement brings the largest operators together to make transport cheaper for those relying on buses for work or education. Graham Plant, cabinet member for planning and transportation, said: “These proposals will help young people get to college, to work and even socialise on nights out.” Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Park and ride – smart ticketing + better signage + CCTV monitoring £140,000 capital £50,000 revenue Introduce Smartcard for all 6 Park & Ride services Additional highway signage on approaches to Norwich promoting Park & Ride CCTV link between park and ride and bus station and UTC Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012

Mobile applications £40,000 revenue Enable TravelNorfolk website to be accessible on the move via mobiles Develop an app for way finding around Norwich providing information on where bus facilities can be found Delivering Quality within Public Transport – National Workshop – Tuesday 18th September 2012