V6.2 Draft uWaterloo IT Community Together, we Enable Our Purpose (Mission): Enable an exceptional, innovative IT environment through engagement, creativity, and impact. V6.2 Draft uWaterloo IT Community Together, we Enable Our Goal for 2018 (Vision 2018): Enable the University’s mission through exceptional learning, teaching and research environments. Our Promise to Our Users: Inspiring and supporting the University of Waterloo through technology leadership and excellence. Our Users U2 - Enable the achievement of uW research and scholarship objectives U3 - Enable the achievement of uW teaching and student life-learning objectives U4 - Enable the optimization of administrative processes across campuses U1 - Empower the user and optimize their experience U5 - Enable University outreach activities IP11 - Be easy to do business with IP10 - Enable timely access to the right integrated, cutting-edge information technologies IP9 - Exchange high quality data and information when, where, and how it’s needed Internal Process IP8 - Maintain a secure, reliable, and useable information and technology environment IP5 - Continuously improve and optimize IT processes, workflow, and platforms IP6 - Ensure data security, integrity, and privacy IP7 - Take a design approach to IT development and implementation IP3 - Provide knowledgeable, pro-active insights, advice, and solutions through effective governance IP4 - Understand, foster and leverage trends and innovations in information technologies IP2 - Define IT accountabilities, responsibilities and authorities, available resources, and supports, and clearly communicate this to our Stakeholders IP1 - Understand the needs of our Stakeholders Organizational Capabilities OC1 - Build a culture of pro-active support and technology leadership OC2 - Take an University-wide perspective to IT RM1 - Make the necessary technology infrastructure and resource investments Resource Management OC3 - Build a cohesive, knowledgeable IT community across the campus OC4 - Build collaborative relationships with our Stakeholders and each other RM2 - Optimize the allocation and use of our financial, technology, and human resources CORE VALUES Service Openness and Collaboration Knowledge and Creativity Operational Excellence