Putting all the pieces together for Volunteer Reconigtion and Retention

What are our Biggest Obstacles as Coordinators?

Time Ideas Cost Attendance Awards Vs Rewards

Awards Events Things Certificates Pins T-shirts, caps, and other clothing Small gifts Photos, mementos, cards Events Picnic Recognition Lunch or Dinner Exclusive Activities Special Parties/Field Trips

Rewards Saying thank you Recognitions during meetings Maintaining a personal connection Treating volunteers as part of the team Giving more responsibility Saying thank you again, and again

Formal Recognition Ideas Annual awards ceremonies and banquets National Volunteer Week Major values: Builds community spirit among volunteers Publicly recognizes volunteers and attracts others to join

Appreciating Those Volunteers

MEET THE TEAM Volunteer Appreciation Thursday April 20, 2017 4:00 to 6:00pm In the conference room Come meet our players the Hospice Volunteers Free food and games

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Popsicle stick activity Get to know one another Popsicle stick activity

Thank You Rewards: Hand written special Thank you notes Food at the meetings is always appreciated We are so Fortunate to have Volunteers like you on our team( Fortune Cookie) Thank You, for being Marvelous and Motivated (M & Ms) We are Beary Glad you are on Our Team (Gummy Bears) Thanks for being a LIFE SAVER (Life Savers) Your the Balm ( Lip balm) Thanks for being a shinning light to our patients (Flash light) No one can hold a candle to your commitment You have made a lasting and permanent contribution (Permanent marker) Our Volunteers are priceless ( 100 Grand candy bar) Volunteers are worth their weight in Gold (Gold coins, Hershey’s nuggets) You make our patients hearts glow ( Glow stick) Volunteers plant seeds of Kindness (pkg of seeds ) Thanks for the time you give (Clock, watch)

Barriers Money Time Staff resistance, support Volunteers: “We don’t need any” Not sure how to recognize volunteers Informal vs Formal Recognition for short term volunteers challenging ? What other barriers

Remember: You’re there to recognize Volunteers “give them VIP treatment” Your presentation is well organized Accurately pronounce names, and are in the audience Have someone taking pictures, and lots of them Deliver invitations in advance, encourage them to bring someone Vary the program from year to year to add interest Spotlight your organizations mission and vision A Committee to help you organize the event

Hitting the Mark Retention And Motivation

KNOW YOUR VOLUNTEERS

Retention Begins in the interview process: Understanding your volunteer’s main reason for Volunteering and Honor this through out his/her time with you

KEY COMPONETS Placement Orientation Resources Training Evaluations Supervision Orientation Resources Training Evaluations Team Player Confident

PEOPLE OFTEN SAY THAT MOTOVATION DOESN’T LAST. WELL NEITHER DOES BATHING-THATS WHY WE RECOMMEND IT DAILY Zig Ziglar

Motivation Connection Positive Feedback, “Often”, Praise them Good Communication: Email, Text, Phone calls, keeping them informed of any changes in their patient: death, Respite care, revoked Hospice. Acknowledge when you receive their notes Regular meetings, same day, time each month, providing continuous education, share time Follow up meetings with a re-cap, and reminder of up coming events. Invite to IDT meetings Respond to their request in a timely manor Make sure the know they are a Valuable member of the Hospice Team Send hand written notes, Birthday cards

Recognition Reminders Best Time to recognize your volunteers is: daily, weekly, monthly, yearly! Organization barriers to giving positive feed back are: time, competition among volunteers for recognition. Be cautious about formal recognition which include: Thinking you can replace daily “Thank You” Lack of personal Acknowledgement Can be more costly, Some volunteers may object Basic strategies for recognizing volunteers are Awards and Rewards

What Motivates You! Flexibility Creativity Recognition Responsibility/Trust Value

You are Important! I You

What's your questions ? Survey Time