Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting March 14, 2017

Performance Report Card Performance Indicator Standard Feb 2017 FY17 On-Time Performance 91% 90.4% 91.4% Late 4 0.10% 0.20% 0.11% Average Initial Hold Time 120 sec 95 87 Calls on Hold Over 5 Min 5% 7.4% 4.4% Denials 1% 0.00% 0.45% Preventable Collisions Per 100,000 Miles 0.50 0.55 0.56

Highlights February highlights: Successful completion of the call center transition/migration (Southern to Northern) Automated - Call out feature for Northern region GPS detection/5 minutes from arrival location Diversity Training for Access staff Unique Needs of Children in Emergencies training/outreach

Questions?