Electronic Communications Digital literacy

Exploring communication methods People with whom you are corresponding and the topic of the correspondence determine the method of electronic communication.

E-Mail Should be used when: the correspondence might need a paper trail the correspondence covers multiple points the correspondence needs to be accessed frequently

Messaging and Texting -Best used when correspondence needs to be accessed in real time. -Can send and receive messages from: Computers Cell phones Other mobile devices Using computer applications, cell services, Internet web sites and other messaging services.

Teleconferencing Permit the live exchange and sharing of information between two or more people Can be audio or video Allow groups of people to communicate with each other online

Social Media Using an internet source, define social media and give four examples.

Advantages of electronic communication Not restricted to a specific place and time Can use text and graphics Instantaneous Cost is minimal or free Access is available from various devices Forwarding and routing of messages can be done in an instant

Advantages continued Electronic communication through can be one to one one to many many to many

Group communication options File sharing Blogs Wikis Discussion boards Online Communities All of these options enable groups of people to contribute and receive information quickly with the ability to comment and see everyone’s comments.

Online Communities – what is this?  A group of people (a virtual community) with something in common, which could include shared interests, experiences, ideals, goals (typically in non-profit, for instance) or profiles (e.g. loyal customers or fans of a brand) who interact primarily via the Internet. Communities are often based on proximity. Every blog, business, blogger, organization and individual that is active on the Web has an online community and often is part of more than one. These communities may have the feeling of a “family of invisible friends”. An online community can act as an information system where members can post, comment on discussions, give advice or collaborate. Commonly, people communicate through social networking sites, chat rooms, forums, e-mail lists and discussion boards. People may also join online communities through video games, blogs and virtual worlds. Sources: https://en.wikipedia.org/wiki/Online_community; https://www.i-scoop.eu/online- communities-social-communities-primer/

Online Communities – Dangers Lurk Joining an online community most often requires you create a “profile”. Did you know: Public profiles put kids at a much greater risk to: Receive a message from a stranger Meet with a stranger Be harassed by peers  Other concerns of social networking sites:  Lack of age-verification mechanisms Posting Inappropriate pictures and videos Easy access for predators and cyberbullies Excessive or addictive access Access to unhealthy “groups” Source: https://internetsafety101.org/snsdangers

Electronic communication problems Electronic communication is not without problems Discussion of the most common issues follows:

Lost internet connection – most common problem To take advantage of the communication options you must be connected to the internet. There will be times when you lose your internet connection and Windows includes a troubleshooter for lost connection If the troubleshooter does not fix problem you may need to contact your internet service provider

E-mail software problems Service provider’s connection could be down Often waiting a few minutes to send or receive messages solves the problem

Common problems with downloading and viewing email The size of the attachment might be the problem The virus software may detect issues with attachment Issue could be with the type of message—advertising or unrecognizable documents

Email Requirements Computer or other electronic device ISP: Internet Service Provider Email Address

Email Addresses No spaces between any of the 3 parts Username: gjohnson ISP: @quest Domain: net ms.abitner@gmail.com Yusername@go.dsdmail.net

Types of Domains EDU GOV MIL COM INT NET ORG Education Military Government MIL Military COM Commercial INT International NET Network ORG Organization

Advantages of Email Information can be distributed faster to many people People can respond faster Saves Time and Money Time zones—No Problem Eliminates telephone tag Can read at one’s own convenience Messages composed and delivered any time regardless of holidays or weekends.

Disadvantages of Email Email is not private Permanent record of email message is stored by ISP—even deleted messages Email can be placed under subpoena Once sent, it cannot be retracted (there are exceptions) You lose control. Any email can be forwarded easily by the recipient to anyone the recipient chooses You cannot control when someone will read or respond to your email.

Netiquette Proper protocol when using email CAPS = shouting What’s acceptable and what is not By using email you agree to abide by the protocol CAPS = shouting SPAM: Unwelcome email and advertisements often sent for destructive and disruptive purposes.

Guidelines for Email One subject per message: ALWAYS USE SUBJECT LINE What would your reaction be to the message? Message needs to be correct, concise, and clear Maintain goodwill of recipient Use paragraphs When replying only include enough of the original message to make sense. Remember common courtesies like “Please” and “Thank you”

Emoticons transmit an emotion in email :) or :-)Expresses happiness, sarcasm, or joke :( or :-(Expresses unhappiness :] or :-]Expresses jovial happiness :[ or :-[Expresses despondent unhappiness :D or :-D Expresses jovial happiness :I or :-I Expresses indifference :-/ or :-\Indicates undecided, confused, or skeptical. Also :/ or :\.:Q or :-Q Expresses confusion:S or :-S Expresses incoherence or loss of words :@ or :-@Expresses shock or screaming :O or :-O Indicates surprise, yelling or realization of an error ("uh oh!")

BBFN Acronyms Abbreviations used for common phrases. Recipient needs to know the acronym’s meaning AAMOF: as a matter of fact BBFN: bye bye for now BFN: bye for now BTW: by the way BYKT: but you knew that CMIIW: correct me if I'm wrong <G>Grinning <J>Joking <L>Laughing <S>Smiling <Y>Yawning

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