Why is Mozilla support so fun, special and cool 2018/7/23 SUMO Why is Mozilla support so fun, special and cool

We fight for the user! 2018/7/23 Who are we? 2

Why would you help angry people if you could have a party instead? 2018/7/23 Why would you help angry people if you could have a party instead?

2018/7/23 Well…

There’s a fox trying to keep the web open 2018/7/23 There’s a fox trying to keep the web open

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And there’s coding and QA, and UX and PR, marketing and more 2018/7/23 And there’s coding and QA, and UX and PR, marketing and more

And then there’s this whole support thing 2018/7/23 And then there’s this whole support thing

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Someone has to be the hero! 2018/7/23 Add SuperHero image 11

2018/7/23 After Firefox leaves the magic factory it is distributed to millions of people Add SuperHero image 12

…and sometimes things can get difficult for users 2018/7/23 …and sometimes things can get difficult for users 13

And all that work for development, marketing, UX, PR 2018/7/23 And all that work for development, marketing, UX, PR Add SuperHero image 14

2018/7/23 Goes to the bin 15

That’s why we need SUMO and SUMO needs you! 2018/7/23 That’s why we need SUMO and SUMO needs you! 16

2018/7/23 support.mozilla.org 17

We help millions of users 2018/7/23 We help millions of users approx 700.000 users visit SUMO daily we get around 170 questions/day only in our support forums we maintain 4 support channels, 6 products and almost 50 locales 18

You too can become a SUMO warrior! 2018/7/23 You too can become a SUMO warrior! 19

2018/7/23 How to contribute 20

Translate help articles in your language 2018/7/23 Translate help articles in your language 21

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2018/7/23 Help users on Twitter 23

2018/7/23 Add SuperHero image 24

Answer questions in the forums 2018/7/23 Add SuperHero image 25

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Ready? Talk to us! 2018/7/23 Get more details on how to get involved here: https://support.mozilla.org/en-US/get-involved Meet the SUMO community and introduce yourself: https://support.mozilla.org/en-US/forums/contributors Talk to us on IRC: #sumo Join the Buddy program! https://support.mozilla.org/en-US/forums/buddies 27

2018/7/23 Tell your friends! 28

Do you know people who… want to contribute to the open web 2018/7/23 want to contribute to the open web …or just love Mozilla maybe someone who has great tech skills or is just really good at customer service or loves languages and translations an IT or CS student maybe? or somebody who studies Foreign languages Maybe even a user that you have helped! 29

Anyone can be a Superhero! 2018/7/23 Spread the word! Anyone can be a Superhero! Spread the word about SUMO 30

Hold a SUMO event! 2018/7/23 Add SuperHero image 31

2018/7/23 Do your own or piggy back on others in the area Talk at your high-school, university or local community space Presentations, L10N sprints, anything goes! Check out the SUMO event kit: https://wiki.mozilla.org/Support/SUMO_event_kit Spread the word about SUMO 32