Good For Enterprise 5 minutes before- Thank you for joining us, we will start in about 5 minutes. 1 minutes before- Thank you for joining us, we will start in about 1 minute, we will allow a few more people to join then we will start. Welcome, thank you for attending this iPad Course that will cover Good For Enterprise of your VA issued iPads. My name is ______ and I am a part of the VA Mobile Service Desk that supports your iPad. The Service Desk is open 7am-7pm CST Monday through Friday and can be reached at 1-844-482-6624. (1-844-4VA Mobile) This session is one of many that we will offer to help give you a better understanding about your device, and to ensure the device is benefiting you to its fullest potential. If you have any questions during the training please post in the chat or hold until the end and we will host an open forum. We have muted all mics to cut down on background noise.

Agenda Module 1: Prerequisites Module 2: Welcome to GOOD for Enterprise Module 3: Messaging Module 4: Calendars Module 5: Contacts Module 6: VA Intranet Module 7: Documents Module 8: Tasks Module 9: Questions Agenda: Here is our agenda for today we will go over the Perquisites, what you will need for the Good Software, Updating your name and software, Setting up Good for Enterprise, then we will go over Messaging, Calendars, Contacts, the VA Intranet, Documents, Task then end with a Q&A discussion. Phone: 1-844-482-6624 Email: help@vamobile.us

Prerequisites Device passcode is unknown or cannot log into the iPad. If your device states “Hello” when your power on. Airwatch Agent Application (Blue Shield) is not located on home screen. If you have any of these please Post your name and phone number in the chat and one of our team members will contact you. Or Contact Phone: 1-844-482-6624 or Email: help@vamobile.us for assistance Before we start, if you fall into the categories listed, please contact the VA Mobile service desk. Make sure you can login to your device. If your device says “Hello” on the display screen, you are not compliant with the VA Policy. Once inside your device, you should see the Airwatch Agent App (the blue shield), you may have to swipe left or right to find this app. If you do not have these 3 prerequisites you can post your name and phone number in the chat and one of our team members will give you a call, or you can give us a call at our number, which again is 1-844-482-6624. We Recommend that the prerequisites are met so that the training can be the most beneficial to you.

Prerequisites Airwatch Agent On your home screen, open the Airwatch Agent app this is the blue shield. When it loads, there should be a picture of a black iPad. Tap on the picture and you will be sent to another page that says sync device at the top. Click sync device and then okay. This syncs your device to the VA servers, doing this keeps you enrolled and compliant with VA policy. If the Application does not load please contact the service desk.

Please have your good Account set up for this Training GOOD for Enterprise Please have your good Account set up for this Training If you don’t have this complete, please post your name and phone number in the chat and one of our team members will contact you. Or Contact Phone: 1-844-482-6624 or Email: help@vamobile.us for assistance Please Open the Good for Enterprise Application on your iPad, Accept the Terms and conditions then enter in your password that you created during the set up process, If you do not have this application on your iPad please post your name and phone number in the chat and one of our team members will contact you after the Training Or contact the service desk at 1-844-482-6624. You are welcome to continue to listening in but you will not be able to access into the good software until the Good Account is set up.

Password Reset Web: http://help.vamobile.us Phone:1-844-482-6624 If you ever forget your password, You will need to contact our service desk to regain access. To have a password reset you will need to have your naming convection, iOS up-to-date and actively synced with Airwatch. When opening good, you will see forgot password tap on this. Please provide the access code and the EE number of your device to the tech, we will submit this to the Good Team and they will send you a email with the temporary unlock password. Place the temporary unlock password back into the good application and it will then promote you to create a new password. Web: http://help.vamobile.us Phone:1-844-482-6624 Email: help@vamobile.us

Enabling Folders To ensure that all of your folders on your Outlook Email sync properly find Preferences on the bottom right hand corner select Email on the left then folder sync on the right, select the ones you would like to sync with your outlook. When there is a Blue Checkmark next to the folder name, this folder will sync.

Task Bar Selecting Mutable Messages Expand View Viewing your Folders Flag Email Reply, Reply All, & Forward In the Email Tab on the left bottom, you will see the Task bar at the top. The icon with the circle and check mark inside allows you to select multiple messages at one time. Flag email can mark an email that you want to return to at a later time. The icon that looks like a folder on the top right allows you to move emails to different folders, which can assist with organizing your inbox. The trash can icon deletes the email. Finally, you have an outlined arrow icon which allows you to reply to an email or forward an email. Move Email to Folder New Email Delete the Email

Viewing a Message To View your emails, go to the Email tab on the bottom left hand corner. To expand the email, tap on the icon of the two arrows, which are located at the top underneath the time. Selecting the two arrows witch have moved to the top left will change the view to normal size.

Marking, Flagging, and Deleting If you need to Mark, Flag or Delete your email, slide your finger on the email description to the left you can flag and delete it from here, when you select more you will be able to Reply, Forward, Flag, Mark as Complete, Mark as unread, and Move Messages to a different folder.

Conversation View Under the preferences tab, in the Email Category, you will see Conversation View, If you turn this on emails under the same Subject will be grouped together. This allows you to easily read the updates a certain email when many people are responding.

Viewing Folders In the top left hand corner, there is a folder icon. Click this icon to select from your different folders.

Creating a New Email To create a new email, locate the icon that has a box with a pen on top. Tap on the icon, then a new message screen appears for you to create your email. You can add attachments, CC, BCC just like any other email application.

Out of Office If you are going out of town you can set your out of office from your Good Account and it will auto reply with your Out of Office message. To do this go to the Preferences tab then the email Category, select Out of Office on the right, Slide the toggle Green and type in your message in the blank below.

Calendar On the bottom of the screen, there is a small picture of what looks like a calendar. Here you can view your calendar and all appointments and meetings that have been synced with outlook. You can change the view with the options on the top of the screen to day, week, or month.

Contact Here is where you can access your contacts. When sending an email, all of Active Directory should still be available when wanting to search for someone, but here in the Contacts list you can add people that you frequently contact for quick access. Turning your device on its side allows you to access more information about a certain contact.

VA Intranet The Browser that is available in GOOD is through the VA intranet. Meaning, you can access some sensitive or restricted websites when connected to Mobile1SD Wifi or any WiFi without having to go through Citrix Receiver to access CAG. This Browser will let you set favorites and have multiple tabs open. The home screen that loads is the VA home page where you can be directed from.

Documents Next on the bottom bar there is the Documents tab. When someone sends you an email with a document that has been attached, you can save it to your device and access it through here only. Word Documents, PowerPoints, and even Excel Sheets if saved it will be located here as a read only file.

Task Next after the documents tab is the Task tab. Here you can list out events that you need to complete, almost like your own agenda/calendar for the day that you can check off after completing. When creating notes you can set due dates the Application will then separate them out between Competed, Due Date, and No Due Date. Please note if you create task it will only be accessed here.

Questions http:// help.vamobile.us Phone:1-844-482-6624 Courses Email: learn@vamobile.us Troubleshooting Email: help@vamobile.us That concludes our training, We have a 2 question poll, I will post the first one shortly, it will stay open for a few minutes then I will post the next for a few minutes. If you would like to provide more feedback on this presentation, please email us at learn@vamobile.us. If you need Troubleshooting assistance please contact us at help@vamobile.us or at 1-844-482-6624 We are available on the phones 7am-7pm CST. On the back of your device there is a white sticker with our information on it along with some information about your device. Some of this information will be needed when calling the help desk. Now does anyone have any Questions? If Not, we thank you for your time and service with the VA community and really hope that this session was beneficial to each of you.