the Dutch student enrolment portal IAAO conference Stockholm, sept 27th 2017 Patrick Vogelaar, Exec. Director Jennifer Moesker, Chain Manager

Studielink organization Not- for profit/foundation 14 employees (12 FTE circa) Board (3-monthly meetings) Change advisory Board (2-monthly meetings) Owned by all public institutions in higher education Founded in 2003 Institutions are represented in several groups Working & advisory groups for policy, requirements and technical support Business plan 2015-2019 with focus on themes like Quality of all operational tasks/service (operational excellence) Support for broadening the enrolment chain Focus more on specific needs of students and institutions International study

What is Studielink? a web portal for application / enrolment for all students One portal for the complete enrolment proces a broker for exchange of information between portal and different universities and partners Studielink is a smart 'postman' that questions students, collects data from various sources and delivers to institutions and students. Enrolment chain management and support for the HiEd process of application and enrollment of students for bachelor and master studies Studielink does not own processes and data, these are owned by the educational institutions.

Current strategic objectives Restructuring of organization New roles, new responsabilities: from application development to enrolment chain responsability focus on chain architecture More flexible services Shorter change life cycle Flexible architecture Growing integration with third parties Broader user base International students Contract & flexible study programs Other educational sectors (e.g. colleges)

Student enrolment at … 56 universities approx. 730.000 students Approx. 800.000 students apply through Studielink yearly about 180.000 students enrol for the first time about 20% foreign students in the Netherlands

Studielink processes NB: datamaining vs. Privacy = a challenge! registration of student data through a portal; data enrichment (personal data from national base register and former education data from the diplomaregister); communication with students on enrolment progress; data exchange with universities, government, Dutch Immigration Office, bank-providers, study orientation websites; production of data for research, statistics and policy/effects use. NB: datamaining vs. Privacy = a challenge!

Workflow of a student Meet with additional conditions institute Numerus fxus? Log on with DigiD Give personal data Request for admission Meet with additional conditions institute Get municipal data Check preliminary exams Pay for the course Found? Procedure identification at institute! admitted

Studielink chain

Digital Study Permit Integration with the Dutch immigration office (IND) Broker function between institutions (SIS) and IND for applications for residence permits Portal functionality and m2m connection for all institutions

eMandate Integration with eMandates Collaboration with Dutch banks so students can mandate the institutions for collecting tuition fees through their telebanking environment

Numerus Fixus/selection From drawing lots to a selection based procedure the Netherlands to improve diversity/equality Institutions select students and assign a ranking number for numerus clausus study programmes; Students accept placement through Studielink; 2016/2017: first year; complex process, complex implementation; Key success factor: collaboration with universities, dep. Education, Nuffic, advisors and student organisations. step-by-step-plan

Studielink as a broker

Roadmap Identification international student (eID) Verification of international student qual./certificates Exploring international standards, new technology & blockchain in collab. with Groningen Declaration) Via DUO/dutch government National Contact point EMREX (now connecting with Flanders and German Admissions centre) recognition former qualification Nuffic database via Studielink (once-only) Admissions tests application and results for teacher academies (once-only) Rebuilding the application

Project approach New architecture, same functional processes; Agile SCRUM, fixed price; Project board & full project organization for implementation; workshops and working groups with the universities and chain partners in sprints; Release demo’s every 3 months; Go live autumn 2018

New architecture A more flexible system & agile development Better UX (pop up info, mobile) Processes simplified Apt for flexible/modular programs International student application process simplified

Questions?