International User’s Conference September 2017

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Presentation transcript:

International User’s Conference September 2017 JTLS-GO Release Procedure and Help Desk Support September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation

Copyright 2017, ROLANDS & ASSOCIATES Corporation JTLS Help Desk Rolands & Associates Engineering Team is accessible to you and your staff. jtlsdev@rolands.com Skype: jtls_support (Voice, text, images) Individual Engineer Emails Telephone September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation

Copyright 2017, ROLANDS & ASSOCIATES Corporation jtlsdev@rolands.com Engineering Team monitors this email Database, Java, GIS, Model, C4I, Cybersecurity, Documentation, Travel Respond to you rapidly.. in less than 24 hours. If no answer, ask again, there is a problem. No protocol or procedure, just ask… September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation

Copyright 2017, ROLANDS & ASSOCIATES Corporation jtlsdev@rolands.com …but the more information provided in initial email, the faster the turnaround: JTLS Version CEP Traces, Java Exception Window Any Error Messages Urgent? Exercise Related? Tell Us, and provide a phone number No Classified Information please. September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation

JTLS Release Procedures Current Release of JTLS GO is 5.0.8.0 As a minimum, formal release every 3 months Coincides with latest Java release Internal releases created more frequently Engineers travel with latest release Sometimes emergency releases September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation

JTLS Release Procedures We temporarily stop coding and testing. All installation files (Linux) and Documentation (pdf) are compressed into 4 files. We resume development and testing Files are uploaded to sftp and AMRDEC Safe Front office sends an email announcement sftp IP address, username Front Desk provides password by phone Engineers may provide password by Skype September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation

Copyright 2017, ROLANDS & ASSOCIATES Corporation Security and Releases Your security restrictions may affect your ability to download JTLS. Our sftp IP address (50.242.125.141) must be whitelisted on your organization firewall If we provide JTLS on Removable Media (DVD) It must be encrypted with 7zip software September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation

Copyright 2017, ROLANDS & ASSOCIATES Corporation Wrap Up jtlsdev@rolands.com is the best method Don’t get stuck, ask. Your feedback helps us build a better JTLS! Require your staff to download and install the latest release. September 2017 Copyright 2017, ROLANDS & ASSOCIATES Corporation