Deploying Windows Mobile solutions The opportunities and challenges Steve Reynolds and Dan Sadler TBS

Agenda About TBS The TBS field mobility solution The opportunities of field mobility deployment Demonstration Drive Assist case study Conclusion

Some of our TaskMaster clients

TBS solution overview Is a fully managed field worker mobility solution that: Connects to all enterprise systems Wirelessly distributes information to and from the field force Delivers information in a flexible intuitive format

TBS solution overview Harness’s new technologies: Visual Studio .NET 2005 .NET compact framework 2.0 SQL 2005 / SQL for CE SQL 2005 reporting services

TBS solution architecture Direct interface into our clients’ enterprise system(s) Supports a multitude of different wireless networks TaskMaster manages the communications between host and client TaskMaster Client available on varied devices and varied platforms Low running costs – typically less than 2Mb per month on GPRS

TaskMaster software architecture TM Studio TM Application Server Customer Enterprise Interface connectors Mobile Comms Infrastructure TM Interface TM Comms Remedy SAP Seibel Oracle Etc.. XML TM Monitor

TBS solution architecture

TaskMaster solution IT landscape

The corporate requirement Introduce technologies and applications that : Enable businesses compete with lower cost operations Improve customer satisfaction and retention Improve the return on sales Improve service delivery & quality Step innovations that differentiate businesses from the rest

Evolutionary value proposition corporate mobility Source: ARC Group

Wireless enterprise revenues by industry Source Yankee Group

The technology challenge !

The ideal solution must utilise appropriate technology Hotspot 3G GPRS

The main benefits of field mobility Improved customer service and customer relationships New or improved products and services New business models/modes of operation Better response times Greater flexibility Greater efficiency/productivity Lower operating costs Tighter control of the business Cost effectively meet legislation/regulatory requirements Collected data can be used to provide new services

Demonstration

Case Study

The issues Meteoric growth Paperwork processing holding back potential expansion Paperwork adversely affecting driver productivity Call Centre driver focused rather than customer focused Lack of driver visibility Vehicle allocation issues Environmental concerns

Solution objectives Shorter vehicle movements meaning less fuel used 75% reduction in delivery paperwork Reduction in fleet purchases through improved stock utilisation Delivery time reduced from four to two hours Improved driver safety through spoken directions Enhanced productivity Increased data security

Jason could you put the Drive Assist video in here please

The results 1.5 million sheets of paper saved 3.6 million miles of unnecessary journeys eliminated 20% improvement in fleet utilisation 15% increase in business with no increase in manpower 66% reduction in delay on invoicing – 28 day reduction in debtor days

Thank you for listening Conclusion Corporate Field Mobility delivers compelling business benefits The technology is now proven The costs stack up Start planning for corporate mobility now But be mindful of the future Partnership is the key to success Thank you for listening Steve@TBSMobility.com www.tbsmobility.com