What is Enrollment Advocate? Serves as primary resource for all benefit-related questions Supports HR staff and strategic initiatives Enhanced support to make presentation of benefits run smoothly Supports all aspects of communication program Employees can call any time; no limit on call duration and call-backs Seamlessly integrates with Health Advocacy service 1

Open enrollment support for employees Explains health plan options Explains benefit changes and new plans, including medical, pharmacy and dental coverage Provides direction to enrollment tools Explains spending account programs, such as Health Savings Accounts and Flexible Spending Accounts Assists employees as they consider and enroll in voluntary benefit programs 2

Open enrollment support for employees (cont’d.) Helps employees understand costs, including payroll deductions and out-of-pocket expenses Assists with any clinical issues affecting the employee’s decision regarding a new health plan Provides secure answers to personal health questions Helps identify in-network providers as employees change health plans; assists with provider issues 3

Inbound call to Health Advocate Example: Inbound call to Health Advocate

Inbound call to Employer Benefits Line Example: Inbound call to Employer Benefits Line 5

Benefits of Enrollment Advocate Serves as a central place for all benefits questions HIPAA compliant Helps employees learn how best to use plan Personalized guidance through options during times of major change Improves compliance with health plans Offers specially trained benefits unit Better plan selection leads to lower costs Extensive experience navigating healthcare Option to include company-specific IVR Independence helps ensure accurate information 6

Special help for retirees We can help answer retiree questions about: Transitioning to a new health plan Medicare Parts A, B and D How to enroll in Medicare Supplemental plans Pre-existing conditions Dependents under 65 … and much more 7

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