Leveraging Low Code BPM to create Reusable Solutions Ken Lownie Esteban Felipe

Low Code BPM Process design tools for business analysts Pre-configured connections and actions to underlying business systems

Design in Pictures

Low Code BPM Logic Code

Low Code BPM Operations Systems

Low Code BPM as a Business Integration Tool Recipe: Create a “master process” that reflects the process at a high level – this will remain consistent At each target organization, create a detailed process that reflects the process in use at the target organization Align critical process points: triggers and callbacks

Consolidated Communications, Inc Consolidated Communications, Inc., (CCI) is a leading business and broadband communications provider with history reaching as far back as 1894. TCCI offers solutions serving businesses of all sizes with voice, IP, managed and hosted services, data connectivity, equipment solutions and cloud services. Consolidated employs more than 3000 people.

The Business Challenge Consolidated’s strategy is to drive growth via acquisitions Each acquired company has different systems and different processes for core processes Waiting to adapt or integrate the systems in each acquisition would result in huge delays Need an efficient and repeatable strategy

Master Process

Master Process Business rules to handle the route processing to the appropriate process Standard interfaces Asynchronous processing

Master Process Related processes don’t have visibility to the details to retrieve data from despair sources

Detail Processes

Detail Processes

Master Process

Process Details Easy to plug in new processes due standard interfaces Each new process is responsible to transform and deliver data to be processed by corporate systems Asynchronous processing allows process to handle any manual task needed

Results 5 acquisitions in the last 4 years Several different operational areas supported by the same approach: Sales Billing Service provisioning Workforce management Trouble ticket

Customer Perspective “ I was skeptical at first. As a developer I like to see code. But everteam.ibpms implemented well, is easily expandable, and the service oriented architecture means we can deploy processes faster than ever before. We can roll out new processes or make updates in as little as a day. Everteam.ibpms … is central to our operations”

k.lownie@everteam.com e.felipe@everteam.com