AUDIT & INSPECTION MANAGEMENT TOOL NOTICE Change background image : Right click on the slide Format Background image Click on file… button and choose your image AUDIT & INSPECTION MANAGEMENT TOOL

Summary Business objectives Features and capabilities NOTICE Change background image : Right click on the slide Format Background image Click on file… button and choose your image Summary 01 02 03 04 Business objectives Features and capabilities Project Implementation Sales Kit © Copyright Bureau Veritas

MAIA+ Business objectives NOTICE Change background image : Right click on the slide Format Background image Click on file… button and choose your image MAIA+ Business objectives © Copyright Bureau Veritas © Copyright Bureau Veritas

Bureau Veritas Operations PROVIDE CERTIFICATION AND INSPECTION BUSINESSES WITH FLEXIBLE AND EASY TO IMPLEMENT FIELD REPORTING MANAGEMENT PLATFORM • Electronic Field Reporting Application • Anywhere, any devise & OS • Configurable operations platform • Configurable audit/inspection checklist and report templates • Dematerialized interactions with Auditors/Inspectors & Clients Bureau Veritas Operations Auditor & Inspectors Clients • Follow-up Audits/Inspections Plan & Results (Graphs, KPIs) • Dematerialized access to reports, findings, evidences pictures • On-line responses to findings © Copyright Bureau Veritas

BUREAU VERITAS OPERATIONS Operations Management • Define protocols and reports templates • Manage Operations Schedule • Monitor Service execution and report delivery • Manage Clients Interactions • Configurable check-lists and report templates • Configurable Operations and Client Platforms • Visibility on production status, dematerialized reports & results • Inspection/Audit sites geo-localization © Copyright Bureau Veritas

AUDITORS / INSPECTORS Electronic Field Reporting • Follow pre-defined check-list and templates • Book findings in guided manner • Interact with BV reviewers and clients • Usable on all devices/OS • Usable offline and online even outside BV Network • Guided results booking, pre-populated report • Geo-localization, time stamps, electronic signature • Pictures and documents insertion © Copyright Bureau Veritas

CLIENTS Electronic Field Reporting • Follow-up audits/inspections • Response findings on-line • Benchmark suppliers, sites, track critical finding • Visibility on audits/inspections status • Access to on-line dematerialized reports and results • On-line responses to findings • Configurable Graphs, trends and KPIs © Copyright Bureau Veritas

MAIA+ Features and Capabilities NOTICE Change background image : Right click on the slide Format Background image Click on file… button and choose your image MAIA+ Features and Capabilities © Copyright Bureau Veritas © Copyright Bureau Veritas

MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is… For Internal Use only MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is… DEFINE PROJECT AND INSPECTION / AUDIT SERVICES DEFINE CHECKLISTS AND REPORT TEMPLATES PREPARE INSPECTIONS PERFORM INSPECTIONS MONITOR INSPECTIONS AND REVIEW REPORTS MANAGE FINDINGS MONITOR PROJECT (REPORTING) Administration User groups and roles Define project or inspection / audit services Define checklist Define inspection / audit requests (dates, locations, scope, equipment) Retrieve inspection data and documents Identify missing reports (per date, client, supplier, location) BV or Client - Access to report on-line List of inspections / audits performed and equipment inspected Security and access rules Define / update contracting - performing countries & business units Define reports templates Pre-populate checklists (client, contract, location, scope, equipment…) Conduct inspection and book findings (check-list responses, conclusion) Identify reports to be reviewed (per date, client, supplier, location) Findings Management (incl. update post audit/inspection) List of inspected / audited sites BV organization Define / update inspectors and reviewers Copy check-lists and templates Assign inspectors/auditors and reviewers Add pictures or evidence documents Report review by BV workflow (email sent to reviewer) Post audit/inspection data entry in Data Views (incl. document upload) BV or client-customizable listing of inspection results (incl. graph) Devices Desktop Define / update inspection / audit sites Define scoring calculation systems (incl. with weight) Push inspection data and documents to inspector Geo-localization and Time Stamp Issue report to client (manually / portal) Scores and Grading available in Data Views and Graphs Laptop Tablet Mass import of sites Define automatic grading systems Retrieve through query reports for previous inspections for same client Electronic signature of report (BV, supplier, client) View / Export pictures related to an Assignment Define project-specific fields (for sites and assignments) Re-usable Form “Fragments” (enabling Cross-Forms Data Views) Mass creation & assignment of inspections / audits Issue report Automatic Extraction of Data Views OS Windows Mass export and update of sites Retrieve reports and data from previous inspections Android iOS (iPad) Customized client user access emails Mass update of form content (web spreadsheet) OS X (Mac) © Copyright Bureau Veritas

MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is not… For Internal Use only MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is not… … a comprehensive back-office suite: no Resources’ availabilities & qualification management, Invoicing, Time & Expense features … meant to be interfaced with local solutions … a report template conversion engine: implementing MAIA+ is not limited to simply "converting" an existing excel report into a MAIA+ electronic report template  Business process needs to be analyzed and checklists created accordingly in the tool … a fully universal tool covering 100% of all businesses’ and clients’ needs  An initial assessment is needed to check if business requirements (process & templates) can be covered by MAIA+

MAIA+ Project Implementation NOTICE Change background image : Right click on the slide Format Background image Click on file… button and choose your image MAIA+ Project Implementation © Copyright Bureau Veritas © Copyright Bureau Veritas

Sales Rep’ / Key Account For Internal Use only MAIA+ FROM OPPORTUNITY DETECTION TO PROJECT IMPLEMENTATION Sales Rep’ / Key Account Sales / MAIA+ Key User MAIA+ Key User / BPM&DT / ISM MAIA+ Key User / ISM OG / MAIA+ Key User Audit & Inspection Management Tool business need  MAIA+ Opportunity Business Requirements Identification & Validation Scoping Questionnaire Process formalization Business needs analysis Process analysis & Feasability Assessment Confirm Feasability, Complexity, Effort, Planning and Costs Solution design, Cost and planning review, Go/No Go Tender validation, Bid and ‘Opportunity’ creation in CRM Project Set up and Implementation Key User Nomination & Training MAIA+ configuration and form set up, Project Structure definition, User Acceptance tests End users training Go Live

MAIA+ DEPLOYMENT PRE-REQUISITES For Internal Use only MAIA+ DEPLOYMENT PRE-REQUISITES Country / Regional Maia+ Key User identified, nominated and trained Detailed scope and business requirements provided Operational process Checklists Output report templates Reporting / KPIs needs Client access needs … Feasibility assessment performed prior to project launch End-to-end tests performed by the business prior to Go-Live End-users (back-office & auditors/inspectors) trained by local MAIA+ Key User prior to Go-Live Technical Prerequisites installed

MAIA+ IMPLEMENTATION APPROACH / ESTIMATION COSTS For Internal Use only MAIA+ IMPLEMENTATION APPROACH / ESTIMATION COSTS Three deployment approaches OG Deployment (local key-user, with no/limited support from central team)  free of charge Joint Deployment (local key-user, with support from central team)  limited cost recharged Central Deployment (mainly by central team)  cost recharged Detailed scope and business requirements provided

Responsibilities / Main Tasks For Internal Use only MAIA+ KEY USER ROLES & RESPONSABILITIES Roles Responsibilities / Main Tasks MAIA+ Project Management Collect Business Requirements for the project Assess Feasibility of using MAIA+ for the project Operational Process Analysis Analyze and formalize the operational process to be covered by MAIA+ (actors involved, steps, data & document flows…) MAIA+ Setup Create MAIA+ checklists, report templates and dashboards (“Data Views”) Manage user access (incl. client access) MAIA+ Project Deployment Coordinate user tests Train end-users Organize client demos MAIA+ User Support Support end-users Share issues and change requests with ISM © Copyright Bureau Veritas

MAIA+ TECHNICAL PREREQUISITES For Internal Use only MAIA+ TECHNICAL PREREQUISITES Mobile Application (Inspectors / Auditors) Web Portal (Clients & BV Back Office) System Requirements Windows (laptops & tablets) Windows 7, 8.0 and 8.1 Core i5 processor Minimum screen resolution: 1600x900 Application installation file provided by ISM iOS iPad with iOS 8 (or newer version) App available in the iOS App Store Android Android 4.4 (or newer version) Minimum 2 GB of RAM App available in the Google Play Store (Baidu App Store for China) Mac OS OS X Yosemite (or newer version) Mobile Network No need to be connected to the BV Network No need to use a VPN Browser Requirements Internet Explorer 8 and above Firefox 28 and above Google Chrome 34 and above

MAIA+ Sales Kit NOTICE Change background image : Right click on the slide Format Background image Click on file… button and choose your image MAIA+ Sales Kit © Copyright Bureau Veritas © Copyright Bureau Veritas

Scoping Questionnaire : SALES KIT / APPENDICES For Internal Use only Link to Sales Kit MAIA+ Video (http://en.bureauveritas.tv/video/665-maia.html) Scoping Questionnaire : Any question? Any new project? Please contact your Regional IT/IS contact or Business Key User list : Key User lists : Contact MAIAPLUSOpportunities/CIF/DIVISIONS distribution list