The Leadwell Academy Celebration 17th September 1.00pm – 5.00pm

who the hell is this andy hanselman?

i help businesses and their people... think in 3D!

Dramatically and Demonstrably Different! that means being... Dramatically and Demonstrably Different!

why... 3D?

the year before henry was born...

(and have been for over 20 years!) i research, write about, talk about and work with high performance businesses (and have been for over 20 years!)

Dramatically and Demonstrably Different 7 characteristics of Dramatically and Demonstrably Different businesses

Our Agenda! 1.00 pm: ‘Setting the scene’   1.00 pm: ‘Setting the scene’ 1.10 pm: Getting to know each other 1.30 pm: Chief Executive Tony Stacey 2.00 pm: ‘The Accademists Cohort 1’ – Our experience and learning 2.15 pm: Cohort 2 – Getting You Started 2.30 pm: Maximising Your Leadership Performance And Potential 4.30 pm: The Awards 4.45 pm: Closing remarks and conclusions

who are you?

it’s time for......

the leadwell academy celebration maximising your leadership performance and potential! the leadwell academy celebration sheffield 17th september 2015

awareness assessment action

you can find out more at: www.andyhanselman.com you can follow me at: www.twitter.com/andyhanselman you can email me at: andy@andyhanselman.com

what does ‘success’ look like?

satisfied customers

sufficient ‘delighted’ customers

high expectations ‘disappointed’ ‘devoted’ a ‘poor’ experience a ‘great’ experience ‘delighted’ ‘disaffected’ low expectations

L sufficient ‘devoted’ customers committed maximised motivated effective people maximised financial returns

L sufficient ‘devoted’ customers committed maximised motivated effective people maximised financial returns

S W O T

Sheffield Wednesday On Their way down

Strengths Weaknesses Opportunities Threats

So What!

what are your key issues?

L sufficient ‘devoted’ customers committed maximised motivated effective people maximised financial returns

what’s the difference between ‘management’ and ‘leadership’...

managers... maintain the status quo monitor situation allocate resources communicate targets measure the results feedback on the trends

leaders... strategic thinkers look forward and create visions challenge motivate inspire engage

what do our people want from us as leaders

5 key things..... the ability to convey a clear vision the ability to deal with challenges a commitment to high quality valuing employees (and their opinions) helping their people feel valued the kenexa research institute’s worktrends research report, exploring leadership and managerial effectiveness

we’re not performing! “less than 50% of uk employees believe their leaders are ‘performing effectively’ in these areas!” the kenexa research institute’s worktrends research report, exploring leadership and managerial effectiveness

42% of employees have left their job because of a bad boss 30% feel their current boss is a bad manager and.... 44% say they dislike their boss more than....   source: approved index survey July 2015

8 things we see entrepreneurial 3D leaders do

8 ideas for you to consider

‘iDea 1’...

the 8 characteristics of 3D leaders..... #1: get that vision thing!

“creating a clear picture of the future that ‘stimulates, excites and inspires”

imagine the future - what does it hold for you? err.......are you sure?

“contrary to some forecasts in recent years, the internet has settled down to become a worthwhile but minority channel to market. for example, internet book sales have plateaued at just over 5% of the market, and it seems unlikely that there will be sufficient demand to enable multiple operators to develop profitably” hmv annual report 2002

“heavier-than-air flying machines are impossible” lord kelvin,mathematician, physicist, and president of the british royal society, 1865

western union internal memo,1876 “the telephone has too many shortcomings to be seriously considered as a means of communication. the device is inherently of no value to us” western union internal memo,1876

“i think there is a world market for about five computers” thomas watson, chairman of ibm, 1943

“there is no reason for any individual to have a computer in their home” ken olsen, president of dec at the convention of the world future society, 1977

“640k ought to be enough for anybody” bill gates, 1981

“by the end of the year the ipod will be dead, kaput, finished” sir alan sugar, early 2005

“you’ll look great wearing that hat at the wedding sis” beatrice to eugenie and eugenie to beatrice, may 2011

david moyes on the phone to his wife, june 2013 “hello dear, i’m so excited – i’ve just landed the absolute dream job!” david moyes on the phone to his wife, june 2013

what does a vision look like

is not.... simply a set of financial figures or targets a business plan and lots of spread sheets a ‘pie in the sky’ idea the md’s speech at the annual staff conference!

is.... a picture of the future we want something that stimulates, excites and inspires a point of strategic focus something for everyone to work towards

what does your vision look like?

what will you have achieved by september 2016?

looking ahead.... what will you have achieved? what will be in place? think.. finance..customers..people what will be in place? what will be happening that isn’t happening now? what will you / others be saying / doing / feeling?

what are the key steps to make all this happen?

what will you have achieved by march 2016?

s m a r t

specific measurable achievable related to vision timebound

“if you are working on something exciting that you really care about, you don't have to be pushed. the vision pulls you" steve jobs

“fixed on the vision, flexible on the journey” jeff bezos, ceo, amazon

‘iDea 2’...

the 8 characteristics of 3D leaders..... #2: value your values!

influence your decision making define who you are your ‘values’ are the things that…. you ‘stand for’ matter most to you influence your decision making define who you are

what exactly is culture

“a pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems” edgar schein, organisational culture and leadership, 1993

“the way we do things around here” andy hanselman

“it’s what people do when no one’s looking” herb kelleher, founder, southwest airlines

3D Businesses..... create an UBER culture!

3D Businesses ensure: everyone Understands what’s expected of them and behave accordingly and consistently systems and processes are Built to reinforce and support the culture people are Engaged, Empowered and Encouraged to deliver them people are Rewarded and Recognised for doing it!

3D ‘Demonstrated’: “ we interview people for culture fit. We want people who are passionate about what Zappos is about–service. I don’t care if they’re passionate about shoes.” tony hsieh, CEO, zappos

3D ‘Demonstrated’: Approach customers with a personalized warm welcome Probe politely to understand all the customer’s needs Present a solution for the customer to take home today Listen for and resolve any issues or concerns End with a fond farewell and an invitation to return

Rub up your customers the wrong way Yes, go on, all the way Apathy is encouraged Never bother to try and make them smile Approach them with indifference Infer it’s them who are the problem Remember, we’re right behind you to help you do this

3D ‘Demonstrated’: “i never had control, and I never wanted it. if you create an environment where the people truly participate, you don’t need control” herb kelleher, founder, southwest airlines “there may be 50 ways to leave your lover, but there are only 4 ways out of this airplane.” “your bags will be available on carrousel x. if you do not find them, they will be available in 2-3 weeks on eBay.” “in order to enhance the appearance of your flight crew, we will be dimming the cabin lights.”

“we entrust every single ritz-carlton staff member, without approval from their general manager, to spend up to $2,000 on a guest. and that's not per year. it's per incident” simon f cooper, president ritz carlton

45% only feel that their managers behave in a way which is consistent with company values source: mercer hr consulting report

what sort of a role model are you?

champion your champions

challenge your challengers

why not get your customers to do it?

‘iDea 3’...

the 8 characteristics of 3D leaders..... #3: go for walks!

think ‘strategically’

on strategic operational in tactical 94

it’s hard to create time to focus on seeing the working both tactically and it’s hard to create time strategically is difficult to focus on seeing the because you get bogged down bigger picture in all the day to day stuff!

it’s hard to create time to focus on seeing the bigger picture

what are the common blockages to ‘strategic thinking’

a lack of time

a lack of making time!

‘bogged down’ in the day to day!

not seen as ‘real work’

Strategic thinking “as the company grows larger … you will require more time than ever before to just think: think about what the company will look like in three to five years; think about the best way to improve an already popular product or address an unmet customer need; think about how you can widen a competitive advantage or close a competitive gap” jeff weiner, ceo linked-in

“if you make your little decisions based on the big picture, at the very least you’re always heading in the right direction” richard branson

‘iDea 4’...

remove your blind spots! the 8 characteristics of 3D leaders..... #4: remove your blind spots!

FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS

FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS

give people a damn good listening to

Stop Start Continue

‘iDea 5’...

the 8 characteristics of 3D leaders..... #5: play to your strengths!

play to their strengths! effective people..... play to their strengths! do what they enjoy! make an impact!

things we see the best performers do Good At Enjoy Impact lose interest! fun! ideal! hard work!

what are your strengths! (how do you know?)

‘iDea 6’...

the 8 characteristics of 3D leaders..... #6: engage others!

why do people quit?

22 % left their last job due to lack of faith in the leadership team 19% quit because they felt “unappreciated” 19% left because they felt “disengaged and unmotivated”  source: benchmark recruit’s survey of over 3,000 employees november 2013

“To The Management: Today is my 31st birthday, and having recently become a father I now realise how precious life is and how important it is to spend my time doing something that makes me, and other people, happy. For that reason I hereby give notice of my resignation, in order that I may devote my time and energy to my family, and to my cake business which has grown steadily over the past few years. I wish the organisation and my colleagues the best for the future and I remind you that if you enjoy this cake, you can order more at www.mrcake.co.uk.” Chris Holmes

people tell us they want to know.. why are we doing this? how is this vision relevant to me? what specifically do you want me to do? how will i be measured? what consequences will i face? what tools and support are available? what’s in it for me? how are we doing?

to help people answer these questions! the leaders’ role? to help people answer these questions!

unused potential Product ivi ty h i g ‘peak performer’ ‘star’ ‘mismatch’ ‘problem performer’ l o w l o w h i g h unused potential

where are your people on this grid

why

where are you

‘iDea 7’...

fish in different ponds! the 8 characteristics of 3D leaders..... #7: fish in different ponds!

think out of the box!

don’t just think out of the box... get out of the box! (and encourage others to do it too!)

stand in other people’s shoes

visit other parts of SYHA! subscribe to newsletters! ‘go fishing’.... visit other parts of SYHA! visit new websites! visit other organisations! read books! subscribe to newsletters! join other networks! listen to podcasts! watch YouTube! listen to books!

some suggestions....

a couple more.... Andy’s 3D Thoughts...... 3 iDeas in 3 minutes in your inbox every Monday morning to help you think in 3D!

today only £9.99! £11.99 + £1.20 p&p £4.90 ebook available now!

which ‘ponds’ work for you

‘iDea 8’...

be an enemy of the status quo! the 8 characteristics of 3D leaders..... #8: be an enemy of the status quo!

break ‘the rules’: spot your ‘organisational stupidities’ ask ‘what’s holding us back?’ eliminate your ‘blind spots’

so.... in summary

‘8 iDeas’

the 8 characteristics of 3D leaders..... #1: get that vision thing!

the 8 characteristics of 3D leaders..... #2: value your values!

the 8 characteristics of 3D leaders..... #3: go for walks!

remove your blind spots! the 8 characteristics of 3D leaders..... #4: remove your blind spots!

the 8 characteristics of 3D leaders..... #5: play to your strengths!

the 8 characteristics of 3D leaders..... #6: engage others!

fish in different ponds! the 8 characteristics of 3D leaders..... #7: fish in different ponds!

be an enemy of the status quo! the 8 characteristics of 3D leaders..... #8: be an enemy of the status quo!

how do you measure up?

‘iDea 9’... Bonus idea!

take action, not notes!

what are you going to do?

conclusions

moving forward...

“vision without action is hallucination” thomas edison

“take the first step in faith “take the first step in faith. you do not have to see the whole staircase. just take the first step.” martin luther king

“scare yourself, otherwise you’re not doing anything new” Mary Murphy Hoye, Head Of R & D, Intel

“don’t just stand there….. do something!” dick dastardly

take action, not notes!

so.... what are you going to do?

people can be divided into three groups

those who make things happen those who watch things happen those who ask ‘what happened’?

MISSING YOU ALREADY!