Comprehensive Program Review March 15, 2013 COOLIDGE HOUSE Comprehensive Program Review March 15, 2013

HIGHLIGHTS New Program Director, Dele Faly, started at Coolidge House on 03/11/13 Staff and Interim Director maintained operations while the former Program Director was out on leave New generator has been installed and is being prepared for operation Spartan Chemicals has agreed to set up laundry and chemical mixing station Computer Lab for residents and staff has been set up with 6 computers Community Inclusion: Two Interns from Simmons College teach Nutrition and Wellness groups Four Harvard University Student Tutors assist with Employment Readiness Classes Whittier Street Health: Instructs Bi-Weekly classes on Men’s Health 9/24/12 - Fenway Advisory Board meeting held at Coolidge House

AREAS IN NEED OF IMPROVEMENT Recruitment Policy and Procedure updating and development  

STAFFING Staff Turnover Rates Performance Evaluations Staff Training

STAFF TURNOVER RATES (2/1/12 to 1/31/13) OVERDUE PERFORMANCE EVALUATIONS as of 1/31/13 FT PT Coolidge House 6 2 Last CPR, CH staff turnover was 49% compared to SJS at 35.7% (March 1, 2011 to February 29, 2012). Last CPR, Overdue Performance Evaluations = 12 FT and 2 PT during the six month period. The 1/31/13 information = a decrease of 50% from the previous CPR. Data obtained from HR Personnel Summary

Staff Training Hours Average of 203.3 trainings hours per month; a total of 1219.5 over six months Average of 42 hours per staff/per six months or 7 hours per month/per staff Data obtained from MMRs and HR Training Reports

PROGRAMMING Utilization Successful Completions Completion with: Employment Permanent Housing

Utilization (August 2012 – January 2013) Current utilization rate is 83.3 %; last CPR the utilization rate was 79.2%. This is an increase of 4.1% Coolidge House had an average of 100 clients; last CPR, an average of 95 clients ( November 2011- April 2012) Data obtained from MMRs

Program Completion Average of 41% of clients completed with employment. Last CPR 43% completed with employment. Average of 100 % of clients completed with housing. Last CPR 100% completed with housing. Average of 72 % of clients successfully completed the program. Last CPR, 93% successfully completed the program. Average of 28 % of clients were terminated before completing the program. Last CPR, 7% were terminated before completing the program. Data obtained from MMRs

CLIENT RELATED Clinical Hours Walk-Aways Medication

Clinical Hours Total Hours: 1,564 Total Life Skills Hours: 184 Total Cognitive-Behavioral Hours: 1,380 Average Total Hours per client/six month: 2.6 Average Life Skills Hours per client/six month: 0.3; last CPR was 0.4 hours. Average Cognitive-Behavioral Hours per client/six month: 2.3; last CPR was 3.3 hours. Data obtained from MMRs

MEDICATION INCIDENTS CLIENT WALK-AWAYS 8/12 - 1/13 11/11 – 4/12 Coolidge House 1 12 CLIENT WALK-AWAYS 8/12 - 1/13 11/11 – 4/12 Coolidge House 6 2 Client Walkaways increased by 300% during this time period over the last CPR Medication Incidents: decrease of 83.3% from last CPR Client Walk-Aways and Medication Incidents data obtained from MMRs

Quality Assurance Key MMR Results Satisfaction Surveys

KEY MMR RESULTS This CPR period, 100 hours of community service hours reported; last CPR = 0 This CPR period, a total of 43 incidents involving contraband were reported; last CPR = 119; this represents a 36% decrease from last CPR 100% of staff are certified in First Aid/CPR/AED and Fire Safety Data obtained from MMRs

CLIENT SATISFACTION SURVEY (November 2012)

CLIENT SATISFACTION SURVEY (November 2012)

CLIENT SATISFACTION SURVEY (November 2012)

CLIENT SATISFACTION SURVEY (November 2012)

CPR ACTION PLAN See Handout