SMi “Aircraft Maintenance and Repair Conference” London 27-28 January 2010 Maintaining Maintenance Effectiveness Rupert England Human Factors Planning Consultant, HFPlan.net SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net
Systems of Interest TC HC Human System SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net
Know the System What is the System of Interest? What are its Components? How do they inter-relate? Where are the System Boundaries? (HUMS Perspectives) What are the System’s emergent Properties? SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net
Information & IS Local MIS Joint Logistics Capability MIS SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net
Systems Fit-For-Purpose Effective (do what it says on the box) Efficient Safe Unobstrusive (don’t get in the operator’s way) Cost-effective Have no hidden or nasty surprises! Over-emphasis on Technology Component Too many businesses engineer technologies rather than Systems Fit-For-Purpose Logic Myths “If it works for me it’ll work for most people” = Big leap of faith! Attitudes like this prevent early Human Factors (where it offers biggest cost-benefits) SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net
More Issues * Awareness Communication & Shared Understanding Information Systems Fit-For-Purpose Organisations as Systems Safety Culture Military - Industry Partnerships (CLS) Trust Agile & Innovative Partnerships Oversight * See accompanying paper on conference CD for fuller discussion of issues SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net
Oversight, Boundaries and Accountabilities ValuJet DC-9 Air Accident Operator Failures MRO Failures Regulatory Authority Failures NTSB (1997) finding: An operator “cannot delegate its responsibility for the safety of its operations and maintenance to its subcontractors” Who today is responsible within your Military - CLS partnership? Sure? SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net
Conclusions Many systemic and human factors affect Maintenance Capability Risks as well as Opportunities No sustainable effective Capability likely from ad hoc approach The Challenge Ahead: We need an overarching Maintenance Management Framework Within which the issues discussed (and many others) Can be addressed in a methodical, systematic way. Initial barriers: Ownership – Can MoD tell UK PLC what to do? Who owns effectiveness problem? Authority Coherence SMi Aircraft Maintenance & Repair, London 27-28 JAN 2010 rupert.england@hfplan.net