Driver and Vehicle Services Minnesota Department of Public Safety Driver and Vehicle Services

DVS’ mission is to provide services that are: Fair Accurate Secure Timely

Guiding Principles Commitment to continuous improvement Innovative use of technology Empowerment of employees Collaboration through teamwork Cultivation of a work environment built on trust, respect, support and recognition

Numbers in FY11 Revenue collected: over $1 billion Vehicle titles Issued: 1.3 million Vehicle Registrations Processed: 3.7 million Licensed Dealers: 2,950 DL/ID/IP Cards Issued: 2,638,059 Driver Exam Tests: 120,300 Driver Compliance Contacts: 189,771 Driver Compliance Phone Contacts: 153,395 Driver Compliance Email Contacts: 4,215 Driving Privileges Withdrawn: 142,591 Customer Phone Contacts: 1.2 million Customer Email Contacts: 72,000 Disability Parking Certificates: 105,226

Geographic Challenges 525 employees 95 Driver Exam Stations 175 Motor Vehicle Deputy Registrars 126 Driver’s License Agents 2,950 Licensed Dealers Twin Cities Metro Area

Strategic Goals Technology Customer Services Communication/Culture Design, build and implement an information system that meets the business and customer needs of today Customer Services Strengthen partnerships with stakeholders Build the capacity for knowledge transfer and training Develop and implement an Internal Control System Communication/Culture Improve workplace and customer communication Training/Development Design effective, accessible and work-specific training and job tools Develop systematic workforce planning allowing for recruitment, replacement and staff development to address organizational and technology changes within the division.

Opportunities Capture the business and process knowledge of long time valued employees as they prepare for retirement Better align service delivery with customer expectations Invest in staff through training and career planning Improve business processes to support our mission

Donation for Anatomical Gift 2011/2012 Initiatives Ignition Interlock 2,490 Total participants from July 2009 – June 2011 349 graduated from program; age range 19-80 years old Driver Diversion 797 participants as of August 2011 2, 743 signed waiver requests; 482 certificates and payment plans received Vehicle Crimes Unit Partnership with Minnesota State Patrol and Minnesota Department of Revenue Donation for Anatomical Gift 2011 Legislation established $2 anatomical gift donation option that customers may select on their driver’s license or motor vehicle applications Data Cleanup Analysis of DVS data began in July 2009, and involves identifying all data stores, documenting data information, capturing all business and compliance rules and cleaning up any anomalies that arise.

Any Questions? Thank You!