Leadership, Excellence and Professionalism 22 May 2017 Captain Mike McCasky Managing Director,- Flight Training United Airlines August 2017

Objectives Proactively prepare for known and unknown operations threats Seat movement – retirements, hiring, growth Generational upheaval NextGen, technology Upcoming mandate on professionalism and mentorship Immediate and lasting improvement in safety Positively define future United Flight Operations culture

Genesis Industry search for new ideas Collaborative effort between United Airlines ALPA Convergent Performance Industry leader in advanced human performance

Content Reinforce / re-commit to existing tools and concepts CRM/TEM SOP Compliance Leadership Professionalism Teamwork Mentorship Introduce new human factor knowledge, skills and attitudes Personal error control Cognitive biases Deliberate practice

Moving forward Larger program 3-5 year effort to reinforce and expand message Integrated into Basic Indoc, Captain Upgrade and Continuing Qualification courses Reach Exploiting internal mediums to entice and educate Requests from other UA divisions, FAA, CAA, airlines, academia to attend WSJ and Bloomberg interview and articles Help drive/define FAA Professionalism and Mentorship requirements

Example – Operational Challenge

Example – Captain Upgrade Course

Public Law 111-216 Aug 1, 2010 Airline Safety And Federal Aviation Act Of 2010 Sec. 206. Flight Crewmember Mentoring, Professional Development, and Leadership Establish programs to address Mentorship Professionalism Accommodate different levels and types of flight experience Leadership and command programs for First Officers Recurrent training for pilots in command includes leadership and command training

Public Law 111-216 Aug 1, 2010 cont. Airline Safety And Federal Aviation Act Of 2010 Sec. 206. Flight Crewmember Mentoring, Professional Development, and Leadership Little guidance to date from FAA Advisory and Rulemaking Committee (ARC) to date. Expected in Q1/Q2 2016 Safe to assume that FAA ARC guidance will conform to the requirements of PL 111-216 UA ahead of requirements with LEaP and corresponding efforts

Leadership Effectiveness (from UA FOM) Effectively exercises responsibilities in a manner that promotes teamwork, mentoring and professionalism. “My true best effort every time in full compliance.” Dr. Tony Kern, Convergent Performance

United’s Generational Handoff What’s Required for the future? Current Pilots Newly Hired Pilots 12,000 What’s Required for the future? 9,000 75% 25% 75% 25% Pilots MENTORING 6,000 50% 3,000 2012 2020 2028 2039 Slide Description Handoff Slide again Objective Visual demo of the need to transfer knowledge to the future. Facilitation Strategy Back to this graph again, here we are at 2016. We just talked about the fact that we need Teamwork to operate safely today. But what is required for the future? (Point to left , blue area of table) We said at the beginning that we have the most experienced group of pilots that the industry has ever had or will potentially ever will have. We have a limited amount of time available to transfer all that knowledge and experience to the future generation. How are we going to do that? <CLICK> Mentoring. Because of the industry dynamics we talked about at the beginning, a lot of us have had the luxury of working with pilots who are extremely experienced in our operation – often 15, 20 years or more in their seat. We have to get ready to reset our expectations. We have to be prepared to teach some real fundamentals again in a way that many of us have not had to do in a long time. And, we have to teach ALL of you Captains to be ready to do the same thing. There is a lot of NEW coming, and we have to mentally prepare every captain that they need to be ready to be instructors. We are building a small teams for safety every day, but at the same time, we are building a big team for the long term, for the future. Slide transition But you, Captains, may be asking yourself this question… <CLICK> to next slide Today 2025

Mentoring ALPA Code of Ethics “He will regard himself as a debtor to his profession and ALPA, and will dedicate himself to their advancement.” “He will cooperate in the upholding of the profession by exchanging information and experience with his fellow pilots.”

Mentoring From the FOM…

Discussion Thank you!