The Best Practices Roundtable David Fleming Vice President Brethren Village November 10, 2004

Brethren Village (non-profit) Continuing Care Retirement Community Skilled nursing Assisted Living Independent Living Affordable Housing Home Health Agency Child Day Care Founded 1897 800 Residents 500 Team Members 50% FT & 50% PT

Statistical Information (current) 38% of team members 50+ 8% of team members 65+

Sample positions 50+ President Admin. Ass’t Pastors Nursing Admin. LPN’s RN’s CNA’s Staff Development Maintenance Catering Mgr. Wait staff Accounting Marketing Security Bus Drivers Secretaries

Recruitment Newspaper Local Senior Expo’s Local Job Fairs “Message on Hold” when telephoning Village Internal Position Postings

Retention Flexible work arrangements including job sharing Retirement benefits including totally employer-funded defined benefit pension plan EAP PTO Catastrophic leave contributions Long term care insurance Early retirement option (collect benefits and continue drawing salary)

Synergies As a continuing care retirement community, Brethren Village is both a provider of services to seniors and employer of seniors; Sensitivity training re seniors Senior friendly wellness Supervisor training re diversity

Challenges Health insurance costs Pension costs Benefit costs vs. charges to “customers”: tension Equity erosion Fixed pensions Social security limited increases Physical demands