VISION IGSHPA Training & Education We are the preferred provider and leader of training & education for the Ground Source Heat Pump industry! We are customer focused and creative in our approach. We create and sustain positive, productive relationships by applying “Exchange of Value” principles and skills. We value quality, teamwork, customer loyalty & retention, and continuous learning for improvement. We are conscious about “time” as a limited resource that cannot be replenished.

the Market for IGSHPA Training Who are our customers? Entities and/or Individuals working in the Ground Source Heat Pump industry What training “need” do they want to address? What is their “desired outcome” for the training? “Certification” – meaning they want our determination that an individual is “competent” (knowledgeable) about the work tasks? “Certification” – meaning they want our determination that an individual is “competent” (knowledgeable and able) to perform certain work tasks to “standards”? If so, to which “standards”? Determination as to whether or not an individual is “competent” only in terms of specific knowledge? If so, what knowledge and how much of it? “Certification” (by a particular certifying entity) as to whether or not an individual has met particular requirement? What is the size (number) of the market overall and for each “segment”? What are the customer’s expectations with regards to costs, ease of access, etc.? the Market for IGSHPA Training

ROADMAP CUSTOMER IGSHPA Training & Education ANSI/CSA/IGSHPA C448 Standards ROADMAP IGSHPA Training & Education CUSTOMER Customer Desired Outcome Desired Outcome AWARENESS “To Know” Desired Outcome UNDERSTANDING “To Know More” Desired Outcome PROBLEM-SOLVING ABILITY “To Do” Participant Pre-Requisite/s None Participant Pre-Requisite/s “Awareness” Participant Pre-Requisite/s “Awareness” “Understanding” “Experience” Participant Pre-Requisite/s Self-Assessment Test/Quiz Graded Assignment Test Quiz Observation Graded Assignment Measurement/s First-Hand Observation & Measurement “Education” Courses & “Tools”/Resources IGSHPA Training/Education Courses/Tools “Education” Courses “Certification” Courses & Testing Market Opportunities Need Improvement

Other “Types” of New Offerings/Delivery New Courses On-Line Web Seminars Articles Videos Courses in Modular Format Recorded Content Checklists Safety Info. Conference Sessions Industry “News” The Trainer’s Edge (Course designed to strengthen a trainer’s skills for designing, developing, delivering, and evaluating training” Leveraging Existing Content and Videos of industry and related industry organizations and associations. New Courses Related to CSA/ANSI/IGSHPA Standards Generic Applications for Design & Installation Design & Installation for Commercial and Institutions Design & Installation for Residential and other small bldgs. Installation – vertical configured closed-loop systems Installation – horizontal configured closed-loop systems Installation – open ground water systems Installation – surface water systems Installation – standing column well systems Installation – direct expansion systems Current Courses Accredited Installer Accredited Installer On-Line Certified Geo Design Certified Geo Inspector Certified Residential Design Train-the-Trainer A “niche” of market opportunity related to improving the effectiveness of training by strengthening the skills of the trainer (not limited to IGSHPA trainers or instructors).

CSA/ANSI/IGSHPA Standards “Categories” of Content “Generic” applications for the design and installation of ground source heat pump systems DESIGN & INSTALLATION INSTALLATION Design & Installation of ground source heat pump systems for COMMERCIAL & INSTITUTIONAL BUILDINGS Design & Installation of ground source heat pump systems for RESIDENTIAL & OTHER SMALL BUILDINGS Installation of VERTICAL CONFIGURED CLOSED-LOOP ground source heat pump systems Installation of OPEN GROUND WATER heat pump systems Installation of STANDING COLUMN WELL heat pump systems Installation of HORIZONTAL CONFIGURED CLOSED-LOOP ground source heat pump systems Installation of SURFACE WATER (including submerged exchangers) heat pump systems Installation of DIRECT EXPANSION heat pump systems

The Trainer’s Edge Sharpening skills for delivery of quality training This 12 Hour Course is designed to increase knowledge, experience and skill development for individuals who design, development, deliver, and evaluate training programs and courses that involve adult learners. The Course includes instruction, “hands-on” practice, and coaching. Participants will have opportunity to design, develop, deliver, and evaluate a short training course relevant to their “real world” work. Course Topics: Adult Learning Principles Course Design & Development Presentation Skills Design and Use of Effective Training Aids Evaluation of Training Activity Ideas for Encouraging Trainee Participation Tips for Optimizing Return on Investment of Training Activity Course Schedule: Day 1…8 hours Day 2…4 hours (participant exercises and application) Course Cost: $1,200 per participant Course Instructor/Coach: John Dolezal