Enterprise Mobility Services What’s Covered? 1

Cost to repair or replace this? £0 – No Repair cost Under Gold Service Cover

A Global Support organisation Enterprise Mobility Business Headquarters Holtsville, NY EMEA Headquarters Basingstoke, UK Wireless LAN San Jose, CA RFID Rockville, MD European Service Center Brno, Czech Republic APAC Headquarters Singapore Distribution Center McAllen, TX U.S. Service Center El Paso/Juarez, TX Manufacturing Center Reynosa, Mexico Motorola can offer Service Support in over 60 countries, working with Value Added partners - AchieveTech Solutions Ltd trading as Achievetec

Some of Motorola’s Service Customers Return

Motorola’s State of the Art repair facility Customers can visit the repair centre in Brno, Czech Republic Customers can visit the Service Logistics Centre in Basingstoke, UK Total capacity potential: 150,000 repairs per month ISO9001-certified 30,000+ repairs per month for over 150 products

What is “Comprehensive Coverage”? Comprehensive Coverage extends normal wear and tear coverage by including accidental breakage during normal use of an eligible device for items such as: Damaged housings Cracked or broken displays Cracked or broken touch screen/digitizers Cracked or missing keyboards/keypads Missing or broken triggers Cracked or damaged exit windows

What is covered? Comprehensive - including damage coverage Priority response + escalation Normal wear and tear covered including “cosmetic” fixes Refurbishment – not just repair Pro-active replacement of components Engineering Changes automatically applied It’s the only way to maintain your product to the original quality Reduced and controls Total Cost of Ownership PEACE OF MIND

Warranty versus Service From the Start 10-20 day turnaround time Basic phone support as available Manufacturing defects only Customer pays all shipping Repair of defects only No software updates Service From the Start Contract Much Faster turnaround –next day buffer stock for Gold + Fastrack option. Priority response + escalation & repair for Bronze (3 days ex shipping) Comprehensive cover - Damages + Normal wear and tear covered Covers “cosmetic” fixes Refurbishment – not just repair Teradyne® PCB analysis equipment stress-tests components with pro-active replacement of those likely to fail Engineering Changes (ECNs) automatically applied – keeping your product up-to-date Only way to maintain original product quality and great value when purchased with hardware