2017 TCS SMT Training - Dallas Net Agent Data 2017 TCS SMT Training - Dallas

2017 TCS SMT Training - Dallas Agenda What is the Net Agent? Data Collected Data Analysis Tech Survey Supplemental questions 2017 TCS SMT Training - Dallas

Tax-Aide Network Agent (TNA) Based off of Tax-Aide Inventory Agent (TIA) Small piece of software resident on each AARP system, not personal, not IRS No independent installation, installed and updated via TIA update process. Every time Windows makes a network connection all of the Windows information about that connection is sent to a central database. Agent is turned on Dec to April 2017 TCS SMT Training - Dallas

Collected Network Information Adapter Name, Description, Type, Mac Address, IP address Network Name, Description, Category Connection’s Internet Gateway IP address and Mac Address If Wireless then Authentication Type, Security Type, SSID, SSID Mac Address Date,Time the connection created, Date, Time when connection is reused Date, Time when connection is terminated 2017 TCS SMT Training - Dallas

Collected Gateway information In Windows the “Gateway” is the access to the internet and is the IP address to which all internet networking is sent. TNA gathers the Gateway IP and Mac address, it attempts to gather information about the gateway by sending a Http webpage request to the Gateway. Some routers return a status webpage that is captured, others return error messages that are captured. 2017 TCS SMT Training - Dallas

2017 TCS SMT Training - Dallas Data Linkages Network data is linked to the TIA data identifier for a system. The TIA data is linked to the OIS inventory data for a system No current plans to display the network data via a website. This is due to volume and complexity of the data. Specific requests can be made via One Support. 2017 TCS SMT Training - Dallas

2017 TCS SMT Training - Dallas 2017 Tax Season Data Net Agent installed on 15,500 Tax-Aide Systems ~752,000 network connections in the Tax Season 14,400 distinct Networks of which - 3500 are identifiable as Tax-Aide site networks (a Net Agent “site”) More than 1 system connected during a day Network used in at least 4 distinct weeks in the tax season 2017 TCS SMT Training - Dallas

2017 TCS SMT Training - Dallas Cautions Sites that use only Host provided systems will not be identified Sites that use only IRS or personal systems will not be identified Since “Sites” are algorithmically identified there will be some errors. Some sites will be in the data but not identified as a site and site data will misidentify a site occasionally. 2017 TCS SMT Training - Dallas

National Level Data Summary - 1 Of the 3500 “sites” 3100 can be located to a site address listed in the Portal (5000 sites) using agent/system geographic data from TIA. 2017 TCS SMT Training - Dallas

National Level Data Summary - 2 314 sites are using insecure wireless networks (41 WEP an old insecure encryption) (280 identified to site) 118 pure old fashioned wired networks 650 networks are HotSpots, 1000 hotspots used at least once 306 networks are Netis routers (~500 Netis routers in the program) 900 networks are direct use of host network with no router ~2000 Tax-Aide router based networks Ongoing need for router education and documentation Number would be higher without Netis problems 2017 TCS SMT Training - Dallas

Technology Update – Hot Spots

Technology Update – Hot Spots Approximately 1090 hot spots in the field 27 hot spots were not used Lowest data usage.001GB Highest data usage 97.819GB Hot spots should still be the “last resort” for internet access RETURN UNUSED HOT SPOTS FOR USE BY OTHERS

2017 TCS SMT Training - Dallas Questions ??? 2017 TCS SMT Training - Dallas