Atuahene, B.T | Baiden, B.K | Agyekum, K FACTORS AFFECTING CLIENT – CONTRACTOR RELATIONSHIP IN THE GHANAIAN CONSTRUCTION INDUSTRY Presenter Kofi Agyekum Atuahene, B.T | Baiden, B.K | Agyekum, K

Presentation Outline Introduction Methodology Findings Conclusions

Introduction

These hotspots has led to: Conflicts Project Abandonment Aim of Study These hotspots has led to: Conflicts Project Abandonment Inability to achieve project deliverables, etc (Ying et al., 2014) As a result, relationship has become essential in the business environment of which the construction industry is not an exception A contractual and a working relationship exist between the client and the contractor (Pala et al., 2014) Unfortunately, both form of relationships in the construction industry have been aggressive between clients and contractors Projects involve many stakeholders. However, most of the projects involve the client and contractor The study identifies factors central to relationship building between client and contractors in the Ghanaian Construction Industry Projects involve many stakeholders however, most of the projects involve the client and contractor: There is a contractual relationship between the client and the contractor. There is a working relationship between the client and the contractor (Pala et al., 2014) Unfortunately, both form of relationships in the construction industry have been aggressive between clients and contractors. These hotspots has led to: Conflicts Project Abandonment Inability to achieve project deliverables, etc (Ying et al., 2014) As a result of that, relationship has become essential in the business environment of which the construction industry is not an exception.

Methodology

1 Fourteen (14) factors were identified from the literature search One hundred and forty-five (145) contractors were conveniently sampled 2 3 The study used a quantitative research strategy through closed ended questionnaire survey 4 Descriptive, mean score ranking and Relative Importance Index was used

Data Analysis

Findings

FACTORS AFFECTING CLIENT – CONTRACTOR RELATIONSHIPS Relationship Factors RII Mean Std. Dev. Ranking Professionalism from both parties 85.59 4.2797 1.0441 1st Client and contractor satisfaction 84 4.2 0.8866 2nd Effective comm. between parties 82.07 4.1034 1.0255 3rd Commitment from both parties 81.79 4.09 1.0535 4th Trustworthiness 80.28 4.0138 1.1055 6th Importance of the project 80.55 4.0276 0.9926 5th Conformance from both parties 80.14 4.0069 1.0411 7th FACTORS AFFECTING CLIENT – CONTRACTOR RELATIONSHIPS Fairness from both parties 78.76 3.9379 0.9518 8th Good health and safety practice 76.55 3.8276 1.2153 9th Contract development 74.21 3.7103 1.0796 10th Adaptation to change 71.59 3.5793 1.0971 11th Flexibility in the terms of contract 70.42 3.5211 1.1091 12th Interdependence 66.21 3.3103 1.077 13th Common goal 65.24 3.2621 1.0867 14th

It behoves on parties to observe the identified factors in order to mitigate and subdue the aggressive nature of the construction industry Highly significant factors for a healthy client – contractor relationship 1 5 Professionalism Importance of the project 2 6 Satisfactions Trustworthiness 3 Effective communications 7 Conformance from both parties It behoves on parties to observe the identified factors in order to mitigate and subdue the aggressive nature of the construction industry. 4 Commitment

Conclusion 10

It is recommended that: Policies of construction institutions should also focus on relationship management of clients 1 Clients should adopt innovative procurement route which encourages relationship building for projects 2 11

End of presentation Thank you