San Francisco Housing Authority (SFHA) Monthly Update – SFHA Operations Presented to the Board of Commissioners July 20, 2017

Public Housing Operations Summary

Rent Collection Summary Rent Collection Summary 84 % of the rent charged was collected for the month of June, 2017. 83% in May , 2017, 83% in April , 2017, 95% in March, 2017 , 82 % in February, 2017, 87% in January , 2017, 86% in December, 2016, 82% in November, 2016, and 81% in October, 2016. These totals includes rent and repayment agreements. The average rent collection for Fiscal Year 2017 is 85 % 65 legally blocked accounts as of June 30th, 2017. June rent for blocked accounts total $23,787.

Rent Collection Summary Month Summary: June 2017 Regular Rent Charges Rent Collections Legally Blocked Acct. Monthly Total Collection Percentage June 2017 $611,139.00 $514,184.77 $22,787.00 84.14%

Rent Collection Summary for June 2017

Rent Collection Summary - Cont. Prior Months No. of 14 Day Notices Calls/Door Knocking End of Month Delinquencies Rent Percentage Collected June 2017 527 84.14% May 2017 375 83.32% April 2017 354 83.22% March 2017 14 95% February 2017 342 18 82% January 2017 400 87% December 2016 468 13 86% November 2016 410 17 October 2016 894 8 81%

Work Order Summary Work Orders – As of 6/30/2017 598 565 33 12 Open work orders as of 6/30/2017 598 Work orders that have been open for less than 29 days 565 Work orders that have been open for 29 days or greater 33 Emergency work order totals, as of 6/30/2017, are Included in the total work orders open for less than 29 day 12

Occupancy Report – All Properties Category As of 5/31/2017 Total As of 6/30/2017 % Change Total Units 2541 2476 Total Vacant Units 181 208 Total Occupied Units 2360 2268 Occupancy Rate 92.88% 91.60% PHAS Score (out of 16) 6.67 5.15

Months Meeting Minimum Months Not Meeting Minimum Submission Rate – FY 2017 Months Meeting Minimum HUD Submission Rate FY 17 Months Not Meeting Minimum 7 2

SFHA Form HUD- 50058 Monthly Submission Rate Year Month End Reporting Rate HUD Minimum Reporting Rate 2016 Oct 90.98 95.0   Nov 91.02 Dec 95.00  2017 Jan 97.00 Feb 97.18 Mar April 96.64 May 95.51 June

Leased Housing Programs Summary 16

RAD Phase I Utilization by Property – June 2017 Phase 1 Lease Up @ RAD Properties

Program Utilization & Leasing Key Takeaways SFHA is conducting VMS reconciliation to identify any misreporting to VMS that may have affected program utilization rates. SFHA has contracted with Casterline to assist with the reconciliation and staff training. RAD Phase I final leasing is occurring. - Completed: 430 Turk, Eddy’s, 462 Duboce, 25 Sanchez, 227 Bay - Pipeline: 1880 Pine, 255 Woodside, 345 Arguello, 491 31st Ave, RAD Phased II final lease up has started for: 990 Pacific RAD Working groups continue to prove helpful for improving operational efficiencie.s Working with HSH on direct referrals with MOI to increase HCV leasing. The use of wraparound services should improve lease-up success rates. SFHA is working closely with HUD to maximize voucher utilization and to fully implement the HUD Two Year Tool. Working with Elite to provide accurate vacancy reports across entire PBV portfolio.

The confirmed June 2017 PIC Reporting rate for HCV is 100%. PIC Reporting and RAD SFHA expects the reporting rate to maintain at 100%.

SEMAP Preliminary Report June 2017 Score: 82.6%

Department Activities in Progress Department Activities Landlord Engagement Activities: Completed Landlord events on April 28th and June 13th. - Topics included: Rent increases, inspections, and lease enforcement Completed landlord survey result analysis Online survey accessible by SFHA website continues to collect responses. Audit Activities: No current audits occurring for the HCV program Audit results received for SEMAP confirmatory review and Single File Audit reviews – both require corrective action plans which are the focus for the next 30 days. SEMAP: STANDARD rating confirmed

Information Technology Department IT Update Information Technology Department

IT Supporting Services IT UPDATE IT Supporting Services Live Demo

? Questions 24