Unit 11 Communication & Collaboration Living Online Unit 11 Communication & Collaboration

Objectives Identify different communication methods Identify advantages of electronic communication Identify common problems with electronic communication Identify elements of professional electronic communication Identify appropriate use of email attachments Identify issues with unsolicited email Describe how to control unsolicited email Identify procedures for safe electronic communication

Communication Methods Need real-time? Use IM Need a paper trail? Use Email Most widely used Distance Learning? Video Conference Other Blog, message board

Advantages of Electronic Communication Speed Low cost/free Access from various devices, cell or computer Forwarding of messages can be done Collaborative Share documents You can keep track of sites visited Stored on your computer (on next slide) One to one popular: Email

Viewing Browser History Favorites Center Options: By site By date By most visited Search

Problems with Electronic Communication: Email Issues Attachments Size may be too big/too many Virus Blocked by program Delivery Failure Bounced Mistyped address Virus detected/spam filter You’ve been blocked by receiver Their mailbox is full

Problems with Electronic Communication: Paper Trail Written record or history Can be used in legal cases You may need proof Email can provide that IM, phone/online conferences can’t

Problems with Electronic Communication: Hasty Responses Say something you wish you could take back You get an email that makes you angry Discuss with someone/calm down Write email & leave out To: address until sure Save as draft & wait a day Reply, Reply All Proper spelling & grammar

Email Ettiquete Include a subject Try to keep to 1 subject Brief yet descriptive enough Try to keep to 1 subject Keep message short Avoid ALL CAPS! Limit jokes, symbols :-o Proofread before sending Double check the addresses DON’T EMBARRASS YOURSELF! Email sent through company is NOT private

Which is Best?

Unwanted Email Spam Unsolicited ads Don’t reply to junk emails Typically, an e-mail message is sent to multiple recipients who did not ask to receive it. E-mail messages are not considered spam if a user has signed up to receive them.

Spam Facts- FYI Estimated 80% of email is spam 1978 - An e-mail spam is sent to 600 addresses 1994 - First large-scale spam sent to 6000 newsgroups, reaching millions of people. 2005 - 30 billion per day 2006 - 55 billion per day 2010- Spam is 92% of email sent

Spam Be careful giving out your email Check privacy statements Do not publish it online Check privacy statements They may share your email address DO NOT reply to junk mails They’ll know they have a valid email address You’ll get more junk! Use the junk email filter

Phishing Steals your personal info Spoofed sites & emails Emails that appear to come from original source Asks you to change password Link takes you to copied site User collects your info

Spam vs. Phishing How does it arrive? How does it make its offer? Spam: Sneaks in the back door Phishing: Walks in the front door How does it make its offer? Spam: Looks bad, seems far-fetched Phishing: Looks plausible, seems credible What is it trying to do? Spam: Tries to sell you something Phishing: Tries to steal something from you

Review What’s worse, spam or phishing? Let’s Play Phishing Scams- Avoid the Bait Spam Scam Slam Follywood Squares Phishing IQ Test

Viruses Program written to cause disruption Attached to a file or email Spreads Worm- copies itself across network & slows it down Time Bomb- damage at certain time/date Trojan Horse- looks like something good, but isn’t Protect with Antivirus software Update regularly Be careful opening emails Scan attachments first

Safe Guidelines Virus program scan all emails (in & out) Virus program subscription Schedule scan Review emails & IMs before sending ISP can filter emails as well Understand netiquette & company rules Encrypt emails with private info Save & backup your emails Remember the “paper trail” Follow laws

Review T or F. Email paper trails cannot be used as legal documents. Junk email is also called _______. ______ refers o good manners when communicating electronically. ______ tries to get/steal your private info. ______ is just annoying!

Unit 11 Communication & Collaboration Living Online Unit 11 Communication & Collaboration