Super Charge Your Business with Sunshine Rewards and SmartStart Hannah Pavick

What Is Your Inspiration? What ignites you to share Natures Sunshine with others? How do you motivate your clients/customers? How do you inspire your business builders?

Be the Inspiration As leaders we inspire others by: Being aware of programs that benefit our members Knowing and utilizing the programs that provide the best options for new/seasoned Members

Inspiration by Example Share examples and successes with your group. Be as confident in your experiences with NSP programs, promotions, and opportunity, as you are in it’s products. Listen for opportunities to match NSP programs with your group member and Manager needs. Example: the Carol Tisza’s story

Sponsoring to Inspire a Purpose SmartStart

Did You Know…? Your time and efforts for helping new members is rewarded with special sponsoring bonuses? SmartStart sign ups of 100-300 QV qualify you for: A 30-40% bonus Weekly pay: Place the order by Tuesday and be paid on Friday Bonuses from your business builders 10% to the 1st up-line manager 5% to the next two managers above.

The Best Part Is…. You help choose the products in a SmartStart order! Any product can be part of the Smart Start order

SmartStart Bonuses SmartStart bonuses are paid on the first 300 QV points on a qualified sign-up A SmartStart order can be more than 300QV Any QV points above 300 will be calculated based on normal compensation plan rules

How SmartStart Works…. When your member places a 100+ order and your qualification order is placed:

Qualifying for SmartStart Bonuses To qualify for a SmartStart Bonus: The finder/sponsor must have at least 100 personal QV points. Without the100.00 QV the payout for this sign-up order is paid according to the normal compensation plan HINT: Busy Managers: Sign up for Sunshine Rewards to receive your order on the 1st of every month! Or set up a reminder to place your order before you sign up a new member!!! Teach your business builders to do the same!! Example: 147.00 order x 30% = 44.10 lost!

SmartStart Benefits Use SmartStart and… Earn a maximum of $90.00-$120.00 in bonuses 3 new sign ups at 200.00 each (at 40%) = an extra $240.00 a month $60.00 for up line manager (40%) Teach your business builders earn more and receive it quickly! Educational classes/Home Events 2 per month w/ 3 SmartStart orders per class of 200.00QV = $480.00 in bonus pay One on one meetings Help your members pay for their supplements Who needs to know about this?

Time To Make a Change…? “The greatest of all insights is we cannot be tomorrow what we do not do today. That is why today matters” John Maxwell “Today Matters”

Inspiring Results with Participation Sunshine Rewards

Sunshine Rewards Adds value to your customer instantly Is the premier way for new Member to join NSP Free Shipping, Free Product, Every Month!

Why Sunshine Rewards? Criteria considered for Sunshine Rewards: Incentive to stay on the supplement program and get results! Consultants need flexibility with a Loyalty Rewards Program Adjustable order Not tied to the same order each month Adjustable ship date Shipping costs are always a concern It takes time to build a habit

Easy to Do… Create an order with a minimum of 100 QV Choose your ship date 1st-25th of each month Use a credit card for payment Sunshine Rewards sends out an e-mail reminder one week before the next shipment

Sunshine Rewards No shipping charges (with a 3 month commitment) Earn Sunshine Points for each monthly order (points are calculated from the QV of each order) Redeem the points On the next order for additional product Save points for a big ticket item Make sure to keep it at 100 QV to qualify

Benefits For Clients! It is savings, savings, savings for our clientele! Shipping per year at: 11.00 = 132.00 13.50 = 162.00 16.00= 192.00 After 9 months a 200.00 order with a 25% product credit results in a $50.00 free products! Client saves 600.00 per year plus shipping!

The Impact Members are very motivated to receive their 25% product credit and they love free shipping! Many people are enjoying 25% free product credit Consistent monthly orders No need for a monthly consult to stay on track Growth and stability for you

The Impact How does this help your business? Client loyalty Clients want to earn 25% product credit Stops the sporadic orders Have supplements to take when a consult is missed Clients come in for follow up appointments Want to update their orders Less appointments cancelled/more reschedules Adjust order between consults They call to keep their orders updated Maintenance Sunshine Rewards keeps them connected to NSP for the long term.

Is This Working? Before Sunshine Rewards New member retention at Natures Sunshine was: Month 1- 100% of the people order Month 2- 18% reorder Month 3- 12% reorder Month 4- 6% reorder If it takes 90 days to build better health, are we truly helping our members with a drop rate like this? How are we helping our businesses grow with retention rates like this?

Without Sunshine Rewards

Sunshine Rewards New Members

Did You Know? Before Sunshine Rewards: Average sign-up orders were $300.00 per year Sunshine Rewards customers buy at least $1200.00 per year What does this mean for you? Your have an increase of 6x more

Sunshine Rewards Existing Members

Follow Up Is Key! Seasoned members love SR Most everyone joins They love the savings! Follow up is very important! 3 seasoned members joined on their own Did not understand the program Were not consistent with ordering They dropped off By following up several members stayed on the program More about follow up later…

The Value of a Client Lets focus on the value of one client Value of a client is $$$ per month Client falls away = loss of $$$ x 12 months What does that add up to in 5 years? Committed clients build a strong business A client committed to taking health supplements long term will benefit from better health

Make It Work for You! Identify your core values Know how to share Sunshine Rewards Serve your clients well Follow up, follow up, follow up!

Carol Tisza’s Success Her business is solid and growing Why…? She used what she learned at Leaders Conference Use Sunshine Rewards Connect well and hand hold for a bit Follow up! Carol says, “Why would you not take care of clients you already have rather than expending the time to find someone new? Follow up care of a new client is key!!”

Know Your Core Values! I have a compelling need to help as many people as I can… I want to create value for people, if they want or need my help Seek to serve, how can bring the best value to my clients? What will INSPIRE them to stay on course to a healthy life style? Sunshine Rewards is the perfect solution I shared Sunshine Rewards with most of my clients Now they are reaping the rewards!

How to Share Sunshine Rewards Your new client may not feel well How do they process information Auditory Learn by doing Learn by seeing Show them the brochure Give them a brochure or print out on the program You cannot predict the reasons why someone may join SR

Your New NSP Member Know and understand your new member Offering Sunshine Rewards on the first consult may be too much Make sure SR does not overwhelm them They are still developing trust: In you In the products May want to try out the supplements first Consider waiting a month or two Follow up well Check in about the rewards program at their next appointment. On the flip side: Saving money may be valuable to a new client. How do you know if they are ready?

Who You Are Working With? Different personality styles to consider Doers Get it done now, bottom line people Quick decisions once they feel they get it Talkers Out going, friendly Buy from people they like, need to be listened to, not necessarily like to listen to you… Controllers Logical, unemotional, want facts and accurate information Not swayed by enthusiasm Make decisions after weighing all information Supporter Easy going, want to go slow and gather information Detailed minded don’t make quick decisions Ron Wellingham: Inner Game of Selling

Ready for Sunshine Rewards? “Many of my clients are earning free shipping and free product credit by using the Sunshine rewards program. They love the savings. In the first 3 months you receive 10% of your purchase in free product credit, the second three months 15%, the third 3 months you get 20% and you cap out in 10 months at 25%. In 10 months, when you order 100.00 qualification points you will get $25.00 in free product credit and you get free shipping! That is a savings of about $36.00 or more on 100.00 and approximately $61.00 on a 200 point order.” If they give you a look that says “I am done” then say the following: “If this is a bit too much right now, I can remind you of these savings later on”

“Not Yet” Body Language What does “I am done”, look like? While you are talking they shift away from you They glance elsewhere They check out mentally They glance at the clock etc. It is important to be aware subtle body language shifts Remember personality styles

If Interested …. “All you have to do is set up an order with 100.00 qualification points each month. The best part is you can adjust your monthly order and ship date anytime so you are not tied into ordering a specific supplement or shipping on a specific date. If you have some products left or need more than you expected go on line or call order entry before your ship date and adjust your order. As long as your order ships each month your point percentage goes up. I can easily help you set this up. What do you think?”

If Not Ready To Decide.. Wait a couple of appointments: see they are committed offer it again “Remember the first time you came in I told you about the Sunshine Rewards program? I told you I would remind you about this because you will save so much money”! Proceed to go through the previous script

Remember Established Clientele Serve our clients well! Letting clients know about the Sunshine Rewards Program shows them you are their advocate Everyone wants to save money as they get healthy! Sporadic orders become consistent SR is a great way to bring dropped off clients back Clients may want to use their points to Buy the “extras” they cannot afford Save on current supplement bill Accumulate points to buy a big item: boomerang, e/o diffuser They will be grateful that you told them the SR program. Randy Rowe upset he put it off so long: I told him twice Sherice

Who Needs Sunshine Rewards? Look at your bonus statement and create lists: Who needs this now? Who wants to save money? Who would appreciate a call? Who has dropped away ? Choose to call one or 2 people on your list each day!

It Is Easy To Share Savings! “Nature’s Sunshine has created an amazing program that many people are using to save money on their monthly orders!! With the orders you place each month you can earn free shipping and receive free product credit by using the Sunshine Rewards program. In the first 3 months you receive 10% of your purchase in free product credit, the second three months 15%, the third 3 months 20% and you cap out in 10 months at 25%. In 10 months, for every 100.00 qualification points you spend you will get 25.00 in free product credit and you get free shipping! That is a savings of about 36.00 or more on 100.00 and about 61.00 on a 200 order. The best part is you can adjust your monthly order anytime so you are not tied into ordering a specific supplement and you can adjust your ship date if necessary. I can easily help you set this up. Do you think this might work for you? “(you may want to use the brochure as a visual)

Helpful Hints To Remember If they want to use the program I tell them: “ To adjust your order go on line or call order entry 1-800-453-1422 before your ship date to make the adjustment. I find it works best to set the ship date for the 25th of each month that way you can go in any time before that and adjust your order and have it shipped that same day if you wish. Remember to keep your order at 100 qualification points (QV) these points are roughly dollar for dollar and will show up on your order so you can easily track it.”

Don’t Forget! As I help sign them up I tell them, “two things you want to remember…” If you let the shipment drop you start all over If you cancel in the first 3 months you will be charged shipping ( this is set up so people will not abuse the program)

Don’t Stop Once They Sign Up Once they join SR your job is not done! The key to SR success is consistent follow up! Invest more time on the front end, it is well worth it! Educate your SR clients Servicing your client well will increase loyalty to you

Who Do You Buy From? Those that follow up Serve me well Handle my concerns quickly Let me know about sales Give me information about the products

Where do my Clients go? 1% pass away 3% move away 5% follow a new recommendation 9% find an alternative they perceive is better quality or value 14% are dissatisfied 68% of clients leave business because of… indifference. They take their business elsewhere simply because they do not feel valued!

Think About This…. We have competitors! Do we want to lose clients to lower quality products? Once we lose a client we can no longer help them. Sunshine Rewards helps us consistently retain clients With follow up and the Sunshine Rewards there is no need switch to other brands

Serve, Serve, Serve “I am here to help them; they need and want my help” Ask, “how can I serve this person”? Do they have concerns or wants that I can satisfy for them? Approach people with their needs in mind. Listen.

Connect, Connect, Connect Keep clients informed about: Additional support supplements, new products Extra items to purchase with points Kids Products Solstic Drink Mix Protein Shakes Big ticket items to save points for Boomerang Water System Essential Oil Diffuser When they are concerned about the price of their order remind them they are working toward the discount of 25% Offer future maintenance options They see you as their advocate and remain loyal

The Follow Up Plan Discover their needs to effectively serve them: After their 1st order arrives: They may have questions May have a challenge with a supplement and stop them all Get distracted and don’t start Call 3 to 4 days after your consult: Helps them establish a supplement routine Answer questions they may have Give inspiration and incentive to stay on supplements

Don’t Stop Now! If they stop their program they will likely cancel SR Their second order: Call 4 days before the ship date They have received an e-mail reminder: Remind them of their goal to get 25% in free products Help them choose products for their next order If they have a lot of product suggest they move their ship date out (they can move it up to the 25th)

Tracking Sunshine Rewards Tracking is vital : www.naturessunshine.com Go to: Downline reports SR members points are in red Check to see if their order has shipped After the 20th check to track shipped orders Make sure orders are shipped by the 25th When someone reschedules try to set the new appointment date before the 25th If not, remind them to order their “usual” supplements before the appointment Make a call if their order is going to go out and you know they have forgotten to adjust it

Track Your SR Members Record their shipment date For ease encourage members to set their ship date for the 25th They will adjust their SR order according to their appointment date Eliminates ship date confusion Allows client flexibility when scheduling the next appointment

Coach Your SR Member Not all clients come in monthly For 6 week appointments Set the order for the month, call it in and process to ship that day! Create the next order RIGHT THEN Remind your client, once the order is set they must call in the following months order They can do this right away as long as the first order is processed for shipment You can do this for them by sending a signed permission slip into NSP order entry They will receive an e-mail reminder Get organized! Automate your system

At Each Appointment When it comes time to create their order: Tell your client what their product credit is When they move to the next % level let them know! Remind them of how much they will save when they hit the 25% mark. This keeps them clear about why they want to keep the SR in motion!

What Next? “Life change is the proper measure of whether information makes a difference.” John Maxwell “Today Matters”

Who Can I Inspire? Each day ask yourself: Tomorrow, who can I INSPIRE to have better quality of life through a consistent supplement program? Who needs to know about SmartStart? How are the specific ways I can INSPIRE them towards better health by using Sunshine Rewards? How will they will feel when I help them? How I will feel when I help them?