David Hong – Director customer +Employee Services IAAO 2017 David Hong – Director customer +Employee Services

The organization behind the acronym Who is OCAS? The organization behind the acronym

Who We Are 1 2 3 Pathways Technology Collaboration Get to know us (Again) 1 2 3 Pathways Technology Collaboration We create new pathways and resources for applicants exploring and applying to college. We deliver first-class data and technology solutions that help raise profiles and drive down costs for the college system. We’re known for our high- quality, dependable service for applicants, colleges, and clients in the higher education sector.

This is how we support the college system What We Do This is how we support the college system 270,000 customer interactions via chat, email and telephone 5.5 million website visits to ontariocolleges.ca and collegesdelontario.ca 3.5 million program searches in our online program search engine 8.5 million high school grade requests are processed & posted from 72 boards and over 13,000 high schools

Rebrand and website redevelopment The New OCAS Rebrand and website redevelopment Clean, Modern Logo Demonstrating professionalism, creativity, and an eye to the future. Authentic, Friendly Tone Mirroring OCAS’ themes of collaboration and support. Delivered Entirely In-House Saving upwards of $200,000 in agency and contractor fees.

Rebrand and website redevelopment The New OCAS.ca Rebrand and website redevelopment Clear Navigation Based on user data and customer feedback. Clear Pathways For applicants and key stakeholder groups. ‘Connections’ Banner Showcasing OCAS’ partnerships and support across the college sector.

We are proud of our ocas Superheroes Our People We are proud of our ocas Superheroes 1 Service-Focused Providing strategies, design, and operational support to clients across the education sector. 2 Industry Leaders Sought out for advice and guidance on project management, technology consulting, website services, and service desk management. 3 Relationship Builders Who believe in the power of collective resources to deliver first- class results. 4 Waterloo Area Top Employer For two consecutive years, with a reputation for fostering a thriving, healthy, effective organization.

Our Project Approach 1 2 3 Simple When Possible Explore When Needed Results oriented 1 2 3 Simple When Possible Explore When Needed Adapt in Implementation Define goals, establish a core project team, and practice a traditional lifecycle methodology. Assess the business case and high-level vision / strategy, and define a candidate list of features to drive development. Take a tightly iterative approach, encouraging feedback and fine- tuning of requirements and code.

FOR OURSELVES and for the college system Our Creative Approach FOR OURSELVES and for the college system Look Collaboratively exploring design schemes and visual goals. Feel Establishing a unique voice and tone that will persist across a site. Flow Focusing on user experience and pathways to key information.