How to Reset your AT&T BusinessDirect® GHIA User ID Password AT&T BusinessDirect® (BD) is AT&T’s official Network Performance Trouble Ticket management. AT&T BusinessDirect® offers: 24/7 Access to submit a Trouble Ticket 24/7 Online Trouble Ticket Status Monitoring Online ID Password Resets 3 Methods to Automatically Reset your AT&T BusinessDirect® Password Security Question Method Requires you to answer the preset Security Questions Live Chat Method Note: the ‘CHAT LIVE’ feature is only available Monday through Friday from 8AM to 8PM Eastern Time (USA) or 1PM thru 1AM GMT Company Administrator Method Ask your Company Administrator to reset your password for you. They have the authority. Note: If you do not have your Sales Account Manager’s contact information please email your Carrier Relations Manager noted as a billing contact on your invoice/statement.

How to Reset your GHIA AT&T BusinessDirect® User ID Password Password Security Requirements / Restrictions Must be 8-16 characters Must include at least 2 alpha characters(a-z, A-Z) Must include at least 2 numeric characters (0-9) Special characters can be used but are not required (~`!@#$%^&*()-+=,./\{}[];:<>’?”_) Cannot contain your first or last name, in normal sequence or in reverse sequence Cannot be the same as or include your User Login ID Decide which of the three available methods meets your needs, go to www.businessdirect.att.com Follow the directions for the Security Question Method on the next few pages

Security Question Method – Password Reset Go to www.businessdirect.att.com Click on the “Forgot Your Password?” link

Security Question Method – Password Reset Enter your ID & the email address associated with the ID and click ‘|CONTINUE |>|’

Security Question Method – Password Reset Answer the Security Questions & Click ‘|CONTINUE |>|’

Security Question Method – Password Reset Enter a New Password & Confirm the New Password and click ‘|CONTINUE |>|’

Security Question Method – Password Reset You will receive an email confirming your password reset. An email will also be sent to your Company Administrator notifying them that a password change was made to one to their employee’s IDs. Click ‘|CONTINUE |>|’ You will be taken back to the Home page. Logon with your new password.