Person and Family Engagement Learning and Action Network [date tbd]

Agenda Introduction to the Learning & Action Network Goals for the network Your participation Q&A

Learning and Action Network Partnering to improve patient experience at the point of care and engagement of patients and families in policy and procedure making and in practice governance Collaborating with experts from the TCPi Support and Alignment Network (SANs):

Collaboration Partnering with the Stakeholder Engagement and Practice Transformation Teams at the Mid-South Practice Transformation Network to invite their ideas and experience. MSPTN involves practices aligned with the Vanderbilt Health Affiliated Network, Baptist Memorial Health Care (Memphis), the Safety Net Consortium of Middle Tennessee, and the Mississippi Affiliated Health Network throughout Tennessee, and in Mississippi, Arkansas and Kentucky. Vizient Presentation │ Date │ Confidential Information

Learning and Action Network The Learning and Action Network will assist practices in improving patient experiences and satisfaction These components are included in the Merit-Based Incentive Payment Systems (MIPS) and Alternative Payment Models (APMs) Higher levels of patient satisfaction are also correlated with improved quality and provider profit margins The PFE measures will also be added to the Practice Assessment Tool (PAT) by summer 2017 Vizient Presentation │ Date │ Confidential Information

PFE Metrics Use of e-tools Shared decision-making Patient activation measurement Health literacy survey Medication management Support for patient and family voices Vizient Presentation │ Date │ Confidential Information

Two Networks (Based on the PFE Metrics) Governance Patients and families participating in governance or operational decision making Patient and Family Advisory Councils (PFACs) Point of Care, Policy and Procedure E-tools Shared decision making Tools to assess and measure patient activation Health literacy patient survey Management of medications

Subject Matter Experts Governance Stacy Lloyd, MPH Senior Practice Development Specialist American Medical Association Mary Minniti, BS, CPHQ Senior Policy and Program Specialist Institute for Patient- and Family-Centered Care Point of Care, Policy and Procedure Stacy Lloyd, MPH Senior Practice Development Specialist American Medical Association Tracy Walsh, LCSW Director, Service Development Planetree Wendy Nickel, MPH Director, Centers for Quality and Patient Partnership in Healthcare American College of Physicians

Patient Advisors Members of the Stakeholder Engagement Advisory Board for the Mid-South Practice Transformation Network have been invited to participate in the calls on Governance. Tricia Frantz VHAN Doug Hausken VHAN Ricardo Castillo SNCMT Vizient Presentation │ Date │ Confidential Information

Network Structure Monthly office hours for the two focus areas Participants will receive coaching and guidance from the SAN subject matter experts and patient advisors Tools and resources will be shared with the practices Charters and action planning (optional) Participants will work with their Quality Improvement Advisors to develop a project relevant to the PFE measures

Charter (optional) QI project tool Vizient Presentation │ Date │ Confidential Information

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Timeline First two calls: Thursday, May 11th 2 p.m. Central time Point of Care, Policy and Procedure Thursday, May 18th 1 p.m. Central time Governance and patient voice Subsequent calls: Second and third Thursdays of each month Vizient Presentation │ Date │ Confidential Information

PFE Metrics implementation projections from coach feedback in February Nicole's Info For the total number of enrolled practices, enter the number of practices that will have implemented the 6 PFE metrics (see PFE Metric Tab) as follows by 04/30/17: # of Practices Implementing PFE (current) # of Practices Implementing PFE (middle) # of Practices Implementing PFE (aiming high) Number of Practices that will have implemented all 6 metrics. 1 Number of Practices that will have implemented 2-5 metrics. 17 19 22 Number of Practices that will have implemented 1 metric. 63 65 68 Number of Practices that have not yet implemented any metrics. 30 25 Total Expected Number of Enrolled Practices at 04/30/17 110 Nicole’s RedCAP survey

Current registration 15 Vizient Practices 1 MSPTN Practice Registration on-line at https://is.gd/PFELearningNetworks Vizient Presentation │ Date │ Confidential Information

Questions? Vizient Presentation │ Date │ Confidential Information

Kellie Goodson kellie.goodson@vizientinc.com Becca Moran rebecca.moran@vizientinc.com Clare Sullivan clare.sullivan@Vanderbilt.Edu Vizient Presentation │ Date │ Confidential Information