WORKPLACE BEHAVIOR MODULE DIVERSITY SEXUAL HARASSMENT WORKPLACE VIOLENCE WORK ETHICS TEAM MEMBER TRAINING 3-1

Workplace Violence 3-2

WORKPLACE VIOLENCE (K) different aspects of workplace violence. (C) that workplace violence has numerous causes that impact the company and employees. (C) that if warning signs that lead to workplace violence are recognized, action can be taken to prevent some incidents. (C) Comprehend that employees must report other employees to diffuse violent situations in the workplace. (C) that employees must document the correct information to respond properly to workplace violence. (C) that properly recognizing and reporting workplace violence threats protects company resources and employees. 3-3

The Calm Before the Storm 3-4

CAUSES OF WORKPLACE VIOLENCE Rigid, authoritarian style of management Insensitive terminations Pressure for increased productivity Psychological instability Lack of individual responsibility Unstable economy Widespread job layoffs Obsessive love affairs Domestic disputes 3-5

WARNING SIGNS A potentially violent employee may exhibit some of the following behaviors: Is argumentative. Does not cooperate with others. Tends to be a loner. Has difficulty accepting others. Blames others for problems. Depends on the job for higher self-esteem. 3-6

WARNING SIGNS (CONT) May display changes in work patterns. Lowered productivity. Frequent absences and tardiness. More on-the-job accidents. Extreme and bizarre behavior. Depression. Drug/alcohol use. Has history of violence. Displays unusual interest in weapons. 3-7

CATEGORIES OF THREATS DIRECT HIDDEN OR VEILED CONDITIONAL 3-8

ITEMS TO DOCUMENT Where did the threat occur? When did the threat occur? Who witnessed the threat? What was said? 3-9

RECOGNIZING AND REPORTING 3-10

SITUATIONS 3-11

WORKPLACE VIOLENCE (K) different aspects of workplace violence. (C) that workplace violence has numerous causes that impact the company and employees. (C) that if warning signs that lead to workplace violence are recognized, action can be taken to prevent some incidents. (C) Comprehend that employees must report other employees to diffuse violent situations in the workplace. (C) that employees must document the correct information to respond properly to workplace violence. (C) that properly recognizing and reporting workplace violence threats protects company resources and employees. 3-12