HubTalk: moving forward with Office 365 and Skype for Business Microsoft 2016 8/1/2018 9:27 AM THR3043R HubTalk: moving forward with Office 365 and Skype for Business Thomas Poett Business Unit Leader Skype for Business @ Westcon UCC (MVP Office Server and Services) © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Introduction Work with Unit Leader SfB Bad Wiessee, Germany Meet me @ Booth Number (2348) Integrated Research Work with Unit Leader SfB @thomaspoett Bad Wiessee, Germany Hobby: Paragliding MVP since 2012 + Microsoft SfB Elite Team sip:thomas.poett@ westcongroup.com

Agenda Office 365 with On-Premise vs. Hybrid Cloud PBX with PSTN Connectivity via Skype For Deployment On-Premise Cloud PBX with PSTN Calling Service Cloud PBX and Cloud Connector with PSTN Connectivity via PBX or SIP Trunk Call Flows/ Routing with Cloud PBX Roadmap, Conclusion and Discussion

Be prepared for both pitches CHANGE YOUR MIND Unified Communication and PBX are still differently understood in most heads of IT vs. PBX departments! Be prepared for both pitches

Office 365 with On-Premise vs Hybrid

Skype for Business PSTN Calling Options 8/1/2018 9:27 AM Online Hybrid On Premises Cloud PBX in Office 365 PSTN services provided by Microsoft Users hosted in Office 365 Customer PSTN services integrated on-premises End-user features & customer PSTN services integrated on-premises © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Cloud PBX Partner Opportunities Skype for Business 8/1/2018 9:27 AM Cloud PBX Partner Opportunities Applications Devices Services Consulting Connectivity © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deployment Risks and focus (On-Premise) Partner (Risk): Installation (complex HA) knowledge SQL, Firewalls GEO Deployments Pools & Edge Advantage: Keeping on-premise Features like: RGS, Call Park, Policies Customer (Risk): Operation Maintenance Cus Split User config

O365 Cloud PBX with on premises PSTN Connectivity On-Premises PSTN Connectivity with on-premise Topology Users of a domain are split between using on-premises and Online On-Premise deployment configured to seamlessly interoperate with Cloud PBX Strategic for getting customers moving users to Office 365 On-Premises PSTN Connectivity with PBX or SIP Trunk and Cloud Connector Cloud PBX option for locations where we don’t yet offer native PSTN Calling Min Topology and Call-Connected Appliances will be simple approaches Removes barriers for customers to home more users to Office 365

TRADITIONAL DEPLOYMENT Cloud PBX with PSTN Connectivity via Skype for Business On-Premise

Hybrid: Cloud PBX and SfB Server On-Premise Cloud PBX call management in Office 365 + SfB Server Keep existing PSTN contracts Leverage SfB Server functionality Integration with on-premises PBX Integration with Contact Center Applications Enterprise telephony features… Video for meeting room solutions… Office 365 Cloud PBX PSTN PSTN Edge Active Directory AD FS Proxy (optional) AD FS (optional) AAD Sync Front-End Customer premises Applications Skype for Business Server SBC / Gateway Customer PBX Next Step: replacement of PBX On-Premise

Thoughts Skype For business 2015 (Enterprise Edition or Standard Edition) On-Premise feature only are all available Skype For Business Hybrid Organization configured (move users, Meeting Broadcast, …) Large scale Mediation/ SBC deployment possibly Other calling service on-premise can be integrate Not yet ready for Cloud Connector Migration

CLOUD ONLY Cloud PBX with PSTN Calling Service

Online: Cloud PBX & PSTN Calling only… Cloud PBX call management in Office 365 Microsoft PSTN Calling Plan QoS enabled Express Route Centralised admin in Office 365 No requirement for on-premises hardware Cloud PBX features Automatic server patching Office 365 Cloud PBX PSTN PSTN Express Route Internet Customer premises Customer PBX Online

Thoughts Depends on size, location and local availability Easy to deploy and zero cost on maintenance Challenge: Local PBX/ Contact Center App Analog/ e.g. Escalator/ Door Opener FAX And many more

BEST OF BREED Cloud PBX and Cloud Connector with PSTN Connectivity via PBX/ SIP Trunk

Hybrid: Cloud PBX Cloud Connector Edt/ PSTN Office 365 Cloud PBX Cloud PBX call management in Office 365 Keep existing PSTN contracts No SfB server - leverage Microsoft CCE Centralised Admin in Office 365 Integration with or replacement of on-premises PBX Cloud PBX features *CCE is a Microsoft software package http://www.microsoft.com/en-us/download/details.aspx?id=52963 PSTN PSTN Mediation Edge Domain Controller Store Min Top 1 Express Route Customer premises Microsoft Cloud Connector Edition (CCE)* SBC / Gateway Customer PBX Hybrid CCE

Cloud Connector w. CCE Appliance (multi site)

Thoughts No on premises Skype For Business Deployment Qualified PBX/Trunk or qualified SBC/Gateway Hyper-V environment necessary in DMZ Max. 500 concurrent session per CCE and up to 4 CCE per Pool Available with Appliances (good for small to medium deployment), HA with appliances is difficult to deploy Can fully be integrated with all On-Premise Voice Applications

Call Flows & Routings Cloud PBX + Cloud Connector Edition

Call Routing Summary Inbound call flow Outbound call flow User’s Direct Inward Dial (DID) number terminates at PSTN gateway or PBX Call is routed to on-premises Skype For Business deployment User’s Active Directory object indicates a different deployment locator Request is proxied through on-premises Edge proxy to Skype For Business Online Invite is routed to end user’s logged-in endpoints If accepted, media is routed either locally or through the company’s Edge Server or firewall If rejected, media is routed to Cloud PBX Voice Mail Outbound call flow User instantiates a PSTN call Client normalizes number and sends invite to home server Voice policy enforcement and call authorization is performed on-premises Call is routed to PSTN via Mediation Server

Configure Users for CCE Set-CsOnlineUser Set-CsUser -Identity UserCanada - HostedVoiceMail $true -OnPremLineURI tel:+14164061000 - EnterpriseVoiceEnabled $true Cannot use: Set-CsUser on-premise cmdlet Create/ modify Office 365 online User

New-CsHybridPstnSite Set-CsUserPstnSetting -HybridPstnSite CCE PSTN site and user association New-CsHybridPstnSite Set-CsUserPstnSetting -HybridPstnSite

CCE with SBC based call routing Central (single site) CCE with SBC no HybridPstnSite required SBC acts a call router

Roadmap, Conclusion & Discussion

Discuss with your customer why CloudPBX/ CCE and selling a PBX not UC! Roadmap, Conclusion & Discussion Cloud first by mid of 2017! Discuss with your customer why CloudPBX/ CCE and selling a PBX not UC!

Let’s discuss the last minutes of this session together  Consulting Thoughts MIX it where possible Keep migration roadmap in mind CCE + Calling Service SfB On-Premise + Calling Service Avoid On-Premise SfB if you other options CCE can handle local PBX and analog with SBC Let’s discuss the last minutes of this session together 

Please evaluate this session 8/1/2018 9:27 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Meet me @ Booth Number (2348) Integrated Research Thank you so much for your attendance Have a great week @Ignite 2016 Meet me @ Booth Number (2348) Integrated Research @thomaspoett sip:thomas.poett@westcongroup.com