Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

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Presentation transcript:

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Labels on Quality Programs/Systems: Statistical Process Control (SPC) Total Quality Management (TQM) Customer-focused Quality Six Sigma –Motorola http://www.motorola.com/motorolauniversity.jsp Certified Quality Engineer (CQE) American Society for Quality (ASQ) http://www.asq.org/ Lean Enterprise -Toyota Just-in-Time (JIT) Business Process Re-engineering Supply Chain Management Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Old view of “Quality Control” time, cost, quality--choose any two QA function to independently check up on and "control" production remove and rework defective product through inspection P/F cost of quality, optimal inspection and rejection Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

New Concept of Quality Management: Taguchi loss function http://www.mv.com/ipusers/rm/loss.htm 99.9% Quality not good enough 6-sigma --> less cost of failures Cost of failure underestimated Cost of Quality not understood Increased Quality Eliminates Waste. Quality is free Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

99.9% is not good enough 1 hour of unsafe drinking water every month 2 unsafe plane landings per day at O’Hare Airport in Chicago 16,000 pieces of mail lost by the U.S. Post Office every hour. 20,000 incorrect prescriptions every year 500 incorrect operations each week 50 babies dropped at birth every day 22,000 checks deducted from the wrong bank account each hour 32,000 missed heart beats per person each year Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Plan Do Study Act Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.

Summers Six Sigma Copyright ©2007 by Pearson Education, Inc. All rights reserved.