Training and Development

Employee Orientation A wasted opportunity in many organizations

Five Steps to Effective Training Needs analysis Task Performance Instructional Design Validation Implementation Evaluation

Options On the Job Training Programmed Learning Computer Based Lectures Simulations Distance – Serious Challenges/High upside Job Rotation Action Learning Solve problems other than their own and take new knowledge back

Off-the-job Training and Development Integrated case studies Management games (simulations( Outside seminars Role playing Behavior Modeling Show the right way Role play to demonstrate right way Social Reinforcement Transfer learning to every day behavior

In House Universities Development Centers Substitutes for traditional Universities GE Sutter Health

Change Kurt Lewin John Kotter Organizational Development Force Field Analysis Three step change Unfreeze Move Refreeze John Kotter Sense of Urgency Mobile people for action Build coalitions Shared vision Communicate vision Simple – Multiple channels- Repetition-Lead by example Assist people in addressing change Generate wins Consolidate gains Anchor behaviors Monitor results Organizational Development