Disaster Frontline Supervisor Welcome March 2010

Course Purpose To prepare supervisors to lead teams that deliver high quality service and to create a climate that promotes worker satisfaction. 2

The Disaster Environment Community Impact

The Disaster Environment The Workplace The Disaster Environment

As a supervisor in situations like these, what kinds of skills, knowledge and attitudes will you need to bring to the disaster work environment?

Agenda Unit 1: The Disaster Environment Unit 2: Getting Started Unit 3: Leading the Team Break Unit 4: Managing Challenges Unit 5: Completing the Assignment Course Conclusion

Course Objectives Identify the factors that make supervising in a disaster environment unique. Identify the roles and responsibilities of a supervisor on a disaster relief operation. Describe the supervisor’s role in building a team and creating worker satisfaction. Identify what it takes to organize and lead a work unit. Recognize situations and behaviors that require feedback, coaching or corrective measures. Describe the process for providing an effective performance evaluation.

Getting Started Gather Information Plan the Work Assess Workers Match Workers to Tasks Conduct Worker Job Inductions Develop the Work Schedule Document the Work

Leading the Team Delegating Work Building a Team Environment Creating Worker Satisfaction Communicating with Your Team Giving Feedback Coaching Workers

Managing Challenges Emotional Impacts of a Disaster Coping with Stress Problem Solving Progressive Discipline Process Issue Resolution Process

Problem Solving Analyze the Situation: Use the Five Ws. Identify Possible Solutions. Choose a Solution and Follow-Up.

Completing the Assignment Performance Evaluation Process Closing the Work Unit

Course Objectives Identify the factors that make supervising in a disaster environment unique. Identify the roles and responsibilities of a supervisor on a disaster relief operation. Describe the supervisor’s role in building a team and creating worker satisfaction. Identify what it takes to organize and lead a work unit. Recognize situations and behaviors that require feedback, coaching or corrective measures. Describe the process for providing an effective performance evaluation.